Business Analyst – to £40k + benefits – great company to work for.

• Are you a Business Analyst with experience in the end-to-end project delivery cycle?
• Can you quickly establish the scope and impact (both processes and technical) for proposed projects?
• Do you thrive on understanding the technical impact of projects?
• Are you hands-on in all areas including testing?

My client is looking for a Business Analyst who is exceptional in liaising with technical teams to understand the impact of a potential change on the current systems and processes.

What will you be doing?

Working with Project Sponsors, Project Stakeholders (will vary depending on the project, but likely to include Operations, Marketing and/or Retail Distribution representatives), Transformation, Technology, Risk and Audit, you will be adept at understanding and documenting requirements and then working to understand the technical impact of any new projects.

• Converting business, technical and non-functional requirements into design options
• Engaging with the stakeholders and relevant Subject Matter Experts (SMEs) to identify, analyse, and produce high level options for solution design which align with strategies and principles.
• Analysing and documenting current integrations, workflows, and information exchanges, challenging the stakeholders/SMEs where necessary and confirming assumptions, to seek opportunity to improve processes, to ensure maximum benefits and customer experience can be realised.
• Producing options analysis with a considered recommendation to the business
• Evaluating and documenting the options available, including consideration of the risks, impacts, issues, and costs associated with each to allow the business to make an informed decision.
• Identifying and documenting the current and future states of the business processes as a result of the change taking into account the project requirements and the strategic long terms goals.
• Working with Project Managers to identify and understand all risks and issues arising during the project. If applicable manage the resulting controls and actions required to achieve satisfactory resolution.
• Developing effective working relationships with all stakeholders, including third party management where appropriate.
• Working with the other team members to define standard templates for the Project Life Cycle documentation.
• Working with the Architectural function and design authorities to ensure any options fit with strategic direction of the business.

What Skills and Experience Should you have?

3 years’ experience in a similar role. A Business Analysis qualification would be nice, however proven experience is just as valuable.

You should be able to demonstrate experience (not just the theory) of doing the following;

• The ability to interpret business requirements and work with the technical team to understand how the solution can deliver against the requirements.
• The ability to develop and maintain effective relationships with internal and external stakeholders.
• Structured and logical approach to problem solving and root cause analysis.
• Natural curiosity and confidence to challenge existing practices.
• Excellent communication and presentation skills (verbal and written).
• The ability to identify and effectively manage risks and issues.
• Testing including end to end integration.
• Resilience and the ability to work effectively under challenge.
• Competent using Microsoft Office Suite (inc. MS Word, Excel, PPoint and Visio).

What is in it for you?

Getting the right role with a team and company that care passionately about your growth is key to building a strong career. My client is well renowned for building career plans and helping employees with the right attitude grow so they can take up future opportunities.

As well as offering the environment to grow, they offer a good salary and a working style that is a hybrid mix homeworking with visits to the South Lakes offices for team and key meetings when required.

• Competitive salary and benefits.
• Company pension scheme.
• Collaborative, supportive organisation committed to developing full potential.
• Industry recognised qualifications (if applicable).
• Excellent opportunity for career progression based on delivery, output, and alignment to company values.
• Access to Mental Health First Aiders and an extension Employee Assistance Programme.

Interested?

If you feel that you can add to the team whilst building your own career in a first-class professional environment, then this could be the opportunity for you.

The role is hybrid working which means the successful candidate will need to be able to get to the South Lakes offices for team meetings or key project meetings. We are therefore looking for candidates who will have a commute of no more than 90 mins each way.

Senior Telecoms Infrastructure Administrator – to £55k plus benefits

• Are you looking for a role with a strong company who pride themselves on how they treat their employees?
• Do you live and breathe all things Telecoms to deliver telecoms systems for corporate environments?
• Do you have the knowledge and gravitas to mange the relationships and delivery of 3^rd party telecoms suppliers?
• Do you enjoy designing, extending and managing telecoms networks and functionality?

If this sounds like you, and you are looking for a great place to work then this could be the next opportunity for you.

What will you be doing?

We are looking for Senior Telecoms Infrastructure Administrator who can help my client deliver their mission to “earn customer loyalty and drive business growth by providing consistently excellent service”.

As the Senior Telecoms Infrastructure Administrator your key responsibilities are

• Working with the business to design, implement, manage and support the group telecoms platforms. This includes account creation and management, call flow management/Interactive Voice Response and supporting staff with resolving issues.
• Working with platform providers to ensure account relationships are maintained and licensing reviewed with appropriate internal teams.
• Planning and preparing for any expansion and changes within the Group.
• Actively working to ensure software licencing across all environments in use within the Group is recorded and kept compliant.

What do you need to be successful in the role?

My client is a “Great Place to Work” employer with a very successful Group of Infrastructure businesses. They like to employ people who can not only demonstrate great technical skills, but who can also show great soft skills and emotional intelligence. It is all about being good at what you do but also knowing how play your part constructively within a larger team.

• Relevant degree, technical certification or equivalent.
• Strong communication skills to confidently communicate with employees at all levels of the organisation.
• Well organised and able to manage their own workload.
• Experience of maintaining a cloud-based contact centre environment.
• Experience of maintaining call groups, call flows, and user accounts in a cloud or on-premises telephony environment.
• Understanding of key telecommunications technologies such as Session Initiation Protocol (SIP) and call flow management.

What is in it for you?

Not all jobs are with financially strong companies who care about making their working environment a great place to work. This is the opportunity to build a career, and yes, they help with that too, within a bigger IT team where they like to promote within rather than hire in new staff. As well as a good salary of up to £55k depending on experience, there is a strong benefits package.

• Loyalty Growth Units - A scheme rewarding our collective efforts if we hit our profit targets. Think of it like a long-term bonus pot! Eligible for employees with 6 months service. 
• Life Assurance - 4x salary, after 3 months of service.  
• Pension Scheme - Company contributions up to 10% if employees contribute 5%. Pension contributions are made through salary sacrifice and the company re-invests the NI savings into your pension fund. 
• Holiday - 33 days holiday (including bank holidays) plus an extra day after 10 and 20 years. Option to ‘buy’ up to an extra 10 day’s holiday.
• Great Place to Work® - ranked for as one of the UK’s Best Workplaces™ since 2018, one of the UK’s Best Workplaces for Women™ since 2021, and one of the UK’s Best workplaces for Wellbeing™ since 2022.

Data Engineer – Hybrid Working – Woolpit - £60k 9-month FTC

• Do you like to drive change through new and innovative use of data?
• Can you lead and influence business colleagues around how they can use their data?
• Do you like to join Change Programmes at the early stage so you can help shape what can be done?
• Are you open minded about Data Toolsets and what each can bring to a technology programme?
• Are you looking to work with a forward thinking and financially strong UK company?

If you can say yes to all the above points, then read on, this is an opportunity to use your skills with Data to shape and modernise how this well-respected and strong company use their Data to shape their future.

My client is a class leading UK business who have a seven-year order book, so they are strong and good at what they do. This is an opportunity to join the right team who know how to do the right things.

What will you be doing?

The role is based in the Woolpit Head Office, and you will be expected to be on-site for three days a week. The other two days can be from home unless you prefer to work in the office full-time.

The role is part of a Change Programme where the vision is to be the leading industry partner to accelerate the UK towards net zero for their customers. Their group of companies has been the major drive for change and innovation over 30 years.

The team are embarking on an ambitious business change programme with the aim of harnessing the power of our data to continue to drive the business forward and help serve their customers even better. They are at the beginning of this journey and are looking for an enthusiastic ‘Data Engineer – Data & Business Change’ who enjoys embedding new ways of working and showcasing their skills to drive change within the business.

You will be joining a new team and will have the opportunity to contribute to both your peers and the wider businesses learning, work with our external partner to embed our data strategy and help us lay the foundations for future exciting data projects.

As part of the programme team, you will be working with other people who are passionate about bringing new ways of thinking around data to the business and will be well supported in exploring new directions of travel.

This is an exciting opportunity for someone to showcase the power of data, drive change within the business, and help embed best practise.

What skills and experience do you need for the role?

This role is all about having the right mix of Data Engineer skills and experience together with a mindset that allows you to explore and influence how the programme can be shaped both technically and with business colleagues. You will be comfortable trialling new technologies and toolsets, and also working one-to-one with business colleagues.

• Degree within a technical or business-related discipline, or equivalent experience
• Proven experience designing and implementing engineering solutions to complex problems with usage of data mining tools and techniques
• Exposure to large and complex datasets, identifying efficiencies, required manipulation and governance
• Communication skills with the ability to liaise with both technical and non-technical audiences
• Inquisitive nature with strong analytical skills

What is in it for you?

Not all jobs are with financially strong companies who care about making their working environment a great place to work. This is the opportunity to build a career, and yes, they help with that too, within a bigger IT team where they like to promote within rather than hire in new staff. As well as a good salary of up to £60k depending on experience, there is a strong benefits package.

Loyalty Growth Units - A scheme rewarding our collective efforts if we hit our profit targets. Think of it like a long-term bonus pot! Eligible for employees with 6 months service. 

Life Assurance - 4x salary, after 3 months of service.  

Pension Scheme - Company contributions up to 10% if employees contribute 5%. Pension contributions are made through salary sacrifice and the company re-invests the NI savings into your pension fund. 

Holiday - 33 days holiday (including bank holidays) plus an extra day after 10 and 20 years. Option to ‘buy’ up to an extra 10 day’s holiday.

Great Place to Work® - ranked for as one of the UK’s Best Workplaces™ since 2018, one of the UK’s Best Workplaces for Women™ since 2021, and one of the UK’s Best workplaces for Wellbeing™ since 2022.

Long Service Awards - We reward loyalty with additional holiday at 10-, 20- and 30-years’ service, and gift voucher awards at 15 and 25 years.

Family Friendly Policies - We offer enhanced maternity pay (12 weeks at 100%, 14 weeks 50%), paternity pay (2 weeks at 100%) and adoption (to match maternity/paternity) pay, after 6 months service.

Flexible Benefits - Including private healthcare for you and your family, discounted gym

memberships, the ability to purchase cars, bikes and more.

Flexible Working – 2 days in the office, 3 days remote. 

Learning & Development - Investment in people, offering technical and professional development and qualifications, personal development and leadership and management development. 

2^nd Line Support Engineer - Carlisle

My Carlisle based client has a vacancy for a 2ndLine Remote Support Engineer. They are a well-respected and established MSP with a great book of business across Cumbria and the North.

What will you be doing?

You will be responsible for delivering a professional level of remote IT Support to customers as well as assisting with routine backup monitoring. The successful applicant will be based at the Carlisle Office and will work full time Monday - Friday 08.30 - 17.00hrs.

What Skills and Experience do you need to be successful in the role?

The successful applicant would need to be able to demonstrate strong diagnostic and technical skills as well as a good level of knowledge in the following areas:

• Microsoft Windows Server including AD, DHCP, DNS & Group Policy Management.
• Microsoft Windows Desktop including Windows 10 & Windows 11.
• Active Directory & Azure Active Directory.
• Office 365 Administration including Exchange, Teams & Sharepoint.
• Networking (Switches/Firewalls/Routers/WIFI).
• Microsoft Office Applications.
• Virtualisation with Microsoft Hyper-V.
• MDM – Mobile Device Management.
• Data Backup & Recovery Methods

In support of your technical skills, you need great soft skills, organisation and the knowledge of how to get things done in a team environment.

• Strong communication skills.
• Minimum of 1 year’ experience in 2ndline helpdesk support.
• Troubleshooting complex IT issues.
• Organised and able to work in a fast-paced environment.
• High attention to detail.
• Customer focused.

What is in it for you?

In return the successful applicant can expect the full support of a highly ambitious IT company established in 2001 which includes ongoing training, competitive salary based upon experience, enrolment into the Company pension scheme which the Company contributes to, 25 days holiday per annum plus Bank holidays, a company laptop and uniform.

Salary: £30,000.00-£35,000.00 per year

IT Field Engineer - based in the North or West Cumbria area.

We are looking for an experienced IT Support Engineer to join my client’s team to install and support a wide range of servers and networks from small to medium-sized businesses and Schools and Academies in Cumbria. They are an established MSP with a strong book of business in the Northwest of England.

What will you be doing?

You will be working at various customer sites with main duties that include updating and improving existing systems to ensure they are used in the most efficient way. Installing and supporting a wide range of servers and networks and to keep them updated with bug fixes and security updates.

In addition to the above you will also be responsible for aiding the team of remote support officers (RSO’s) in fault rectification via remote services as and when required.

What experience and skills are required?

Being on client sites you need to be a strong communicator with excellent organisational skills. On top of these skills, you will need a solid technical background.

• 2-5 years’ experience of working within an IT role.
• Sound knowledge of Microsoft Operating System deployment and support (Windows 10+, Windows Server 2016+)
• Virtualisation with Hyper-V
• Active Directory (including Azure AD)
• Microsoft 365 administration and configuration
• Microsoft Exchange, Microsoft Cloud Services
• Sound knowledge of Windows, iOS and Android deployment and management
• Demonstrable troubleshooting skills
• Network design & management including routing, switching, VLANS, VPNs, DNS, DHCP, Wireless LAN/WAN.

It will help if you have any experience in the following areas, but don’t worry if you haven’t, these are things that would be nice to have rather than essential.

• Experience in backup solutions, bare metal restores and disaster recovery.
• Understanding of NCSC Cyber Essentials scheme.
• Knowledge of Cloud services
• Basic mechanical and electrical skills (i.e. fitting rack mount kit in a cabinet and safe cable runs)

As this is a client facing role where you may be working on your own or as part of a team, your soft skills are equally important.

• Excellent communication, customer service and interpersonal skills as you will be dealing with customers in all positions from board level downwards.
• Analytical thinking and be able to demonstrate a problem-solving mindset.
• Organised, focused and accurate.
• Ability to work within a team as well as independently.
• The candidate must be well-presented and have good written and verbal English skills.

What is in it for you?

You will be working for an established and successful MSP where you can build your career and technical knowledge.

• Salary of up to £35000 depending on experience
• Company pension
• Uniform Provided
• Company Van
• 5 Weeks holiday per annum plus Bank Holidays
• Company Laptop & Mobile Phone