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list Business Analyst - IT Projects / CRM

Dependent on experience - Plus good benefits

Business Analyst - CRM - IT Projects This is an opportunity to be influential for a great client who needs an experienced BA to lead on defining projects and requirements. The role will be initially focussed around CRM projects hence a good level of experience in that area would be a great start. The ideal candidate should be confident and able to demonstrate experience in the following areas; Requirements Gathering Workshop Facilitation Functional Definition Specification Documents Stake-holder management Business Case development User Journeys Full SDLC projects Presenting to users / senior stakeholders Test Definitions Defining Training Plans Go-live support This is a key role supporting the Director of IT hence you should be experienced and be able to work with minimal supervision. You will be a self-starter who knows how to add value and identify areas where value can be delivered by IT Projects especially CRM projects. My client is a highly professional organisation and hence the package for the successful candidate is first class. If you would like to find out more about the role, please apply and if your experience matches our requirement we will set up a call to discuss the role and your skills in more detail

list Business Analyst - IT Projects - 12 month FTC

Dependent on experience - Plus good benefits

Project Lead \ Business Analyst: 12-Month Fixed Term Contract Are you an IT Projects Professional with experience delivering Process and Systems change, preferably in an ERP or manufacturing environment? Do you possess solid Business Analysis skills together with great organisational skills? Can you negotiate, influence, and motivate across the business and external suppliers to ensure project milestones and objectives are met? We are looking for an experienced Project Lead \ Business Analyst to support the IT Department. The role is a fixed-term contract (12 months) to provide secondment backfill and support a high level of project activities to support a broad transformation programme. The successful candidate will join a close-knit, multi-disciplined team and be capable of wearing multiple hats to deliver the team's work programme supporting our businesses goals. What will you be doing? Reporting to the Head of IT, the Project Lead \ Business Analyst role is responsible for delivering assigned projects from analysis to implementation and the realisation of projected benefits.  The successful candidate must be flexible to adapt and support the deliverables at all stages of a project or assigned work. The role requires effective coordination of all assigned projects, scoping, planning, delivery, change management, including oversight of any risks and issues. The successful candidate must create and maintain focus, enthusiasm, and delivery momentum. The Project Lead \ Business Analyst must have proven experience in IT project delivery, providing project leadership and business analysis skills in different arenas. In-house development 3rd party application implementation, Technical infrastructure experience is desirable. Facilitating the definition of project scopes, requirements, and deliverables. Ensuring effective quality assurance and the overall integrity of the project, and adherence to business priorities and requirements. Ensuring deliverables are to an agreed quality level, on time, and within budget (where applicable), per the approved project plan. Managing third party contributions to the projects (where applicable). Managing communications with all stakeholders and reporting the progress of the programme at regular intervals. Managing both the dependencies and the interfaces between projects \ live services. Identifying & managing risks and issues in business processes and systems until a successful outcome is achieved. Working with the wider organisation to manage the transition to new business-as-usual positions. Initiating extra activities and other management interventions wherever gaps in the project or desired outcomes are identified, or issues arise. Developing a robust training agenda to ensure programme deliverables are successful upon implementation. Facilitating discussions to critically review current processes for effectiveness, quality and simplification. Monitoring and measuring the benefits of post-process implementation. Recommending business and technical solutions to improve operational effectiveness and reduce complexity. You will assist ISD leadership in delivering the programme of work in support of business goals. What Experience do you need to bring? Project management experience is a necessity; ideally, 5-10+ years in IT project leadership \ business analysis \ team leadership. Ideally, background in leading and coordinating programmes with a high level of process and systems change, plus previous IT implementations involving integrations with multiple systems. Experience in ERP related projects is essential, and a background delivering in a manufacturing setting is preferred. Effective project leadership, interpersonal and communication skills. Effective knowledge of techniques for planning, monitoring, resourcing and managing projects. Strong analytical skills, including how to model processes & support business change. The ability to lead projects and work collaboratively with a range of people with respect and create a sense of community Experience working with multiple stakeholders and workstreams. The ability and creativity to find ways of solving or pre-empting problems. Effectively multi-task whilst ensuring attention to detail Excellent written and verbal skills. The ability to converse confidently with both technical and non-technical people ensuring shared understanding on all sides. Excellent time management skills. Focus on results, setting high work standards for self, and demonstrate the drive to meet project milestones. Focus on the customer, addressing the needs of end customer and project team members, continually seeking opportunities to improve quality and delivery excellence. The ability to negotiate, influence, and motivate across the business and external suppliers to ensure project milestones and objectives are met. The ability to elicit and apply business understanding coupled with technology knowledge to shape and deliver the best-fit solutions for the company. What is in it for you?   Working with an industry leader in their field, this is an opportunity to get involved with a great systems modernisation programme that will take the company to the next level. The role is a fixed term contract so on top of the salary you will receive all the benefits that are available to full time employees, i.e., pension, holidays etc. There may be an opportunity for the right candidate to become a permanent member of the team after the fixed term contract.

list IT Service Delivery Manager

Dependent on experience - Plus good benefits

Service Delivery IT Manager   Can you oversee the delivery of high-quality service to companies across a group structure? Do you know how to assess priorities and ensure that IT resources are deployed to maximum effect? Are you someone who excels in customer facing roles, do you thrive on building strong engaged working relationships across diverse functional departments? Can you roll your sleeves up and be hands-on whilst leading your teams? If you can answer “yes” to all of the above, this is a role that will drive your energies and allow you to excel using your strengths and expertise.   What will you be doing in this role? The purpose of the role of Service Delivery IT Manager is to oversee the delivery of high-quality services to the group and ensure support and service delivery processes are in place to meet business needs. This role is a hands-on position in maintaining business services, provisioning new and changes to services, communication & control as well as showing leadership in change and improvement initiatives. This position is a customer-facing role. It requires that you establish excellent engagement throughout the group, manage expectations and lead a team to achieve operational service delivery excellence. Services Delivery Processes & continuous improvement Supervise the service delivery team Manage Customer Expectations Cost-Effective IT Services and control of licensing/ budgets  Building Partnerships – being visible within the group businesses Service Reporting Quality Assurance and Risk Management across IT   What knowledge and experience are required in this role? You should be an IT Service professional with at least 5 years leading teams whilst building a culture of excellence. As this is both a strategic and hands-on role you should bring the following technical skills. Infrastructure, software, and hardware (e.g., Virtualisation, RDS, Networking, firewall technologies, Active Directory, PC, software & cloud deployment, Microsoft365). Requires a supporting knowledge of telecommunications. A good understanding of industry standards and cybersecurity, e.g., including but not limited to ISO9001, ISO027001, Cyber Essentials and ITIL. Understanding of project management principles. Excellent coordination skills. Ongoing technical skills developments and certification where required. Experience in working on IT projects\Service Delivery. Ability to map IT environments\landscape – current & future states. Excellent skills in standard Windows Office applications – Word, Excel & PowerPoint, Office 365. Experience in SharePoint & planning tools such as MS Project is desirable but not essential. Ability to prepare high standard status reporting materials for our business, IT team & IT Leaders. Excellent numeracy skills plus a base understanding of finance\budgeting are desirable.   What characteristics do you need to succeed in this role? Leading teams requires not just technical leadership but a whole range of soft skills. This is a key role in the IT team, it is as much about how you go about things as it is about technical excellence. Logical and analytical reasoning plus persistence to support problem-solving. Communication skills, including active listening and playback to demonstrate understanding of customer & team needs. Positive influencing skills. Respect for the individual customer or team member. Teamworking. Ability to adapt and learn. Ability to prepare overview training material. Ability to prepare design processes and procedures, plus developing and deploying supporting information. Prioritisation skill.   What is in it for you? This is a role that reports directly into the IT Leadership team, it is an opportunity to own the areas identified and put your stamp on how things should be done. This role should be the steppingstone to senior leadership roles in IT. The role pays up to £48k depending upon experience and has all the usual benefits associated with a manager role.    

list IT Security and Infrastructure Leader

Dependent on experience - Plus good benefits

IT Infrastructure Manager – Security and Infrastructure   Do you have the knowledge and skills to lead strategically on IT Infrastructure and IT security? Can you focus on the delivery of great Service whilst leading and developing a Technical Infrastructure team? Are you someone who wants a leadership role whilst showing the value of your hands-on knowledge in Infrastructure and Security Technologies? If the three statements describe what you can do and what you can deliver value doing, then read on. This is a great opportunity for an IT Infrastructure Technology leader who wants to play a key part in a technology modernisation for a great company. What will you be doing? Working as a key part of the IT Leadership team, this role is responsible for developing the strategic direction & services to enable the business to function securely & resiliently. Core responsibilities include Infrastructure architecture and the leadership & development of the technical infrastructure team Responsibility for growing the cybersecurity programme and evolving the Group’s transition to a mature secure and operational robust environment. Day to day services delivery Ensuring that the IT strategy for infrastructure and security requirements supports the business in term of growth and strategy. Proposing a strategy for information security and IT infrastructure technologies\services. Implementing and overseeing the deployment of information security and IT infrastructure technologies. Developing and implementing business continuity plans. Day to day service delivery, infrastructure architecture & operational excellence improvement programme. Strong strategic & tactical leadership to drive all programmes, including leadership development of team. Driving change projects and building new IT capabilities. Complying with any necessary regulations and compliance requirements. Security Dedicated responsibilities to ensure security has the necessary business credence & governance. Security best practice, threat intelligence, and incident response. An influential voice in security in the support of: Technology & infrastructure decisions Enterprise risk management Empowering all of IT in the delivery of security operational excellence. Business engagement Leading our business through change in support of the security programme Driving a continuing programme of engagement to ensure everyone in our company is part of our cybersecurity defence. Accreditation implementation programmes, attainment & ongoing testing\compliance. Devising IT solutions to minimise the risk of cyber-attacks. What skills and experience do you need? Whilst a recognised IT Security accreditation would be nice, evidence of working and knowledge in that area would suffice as long as it can be evidenced. In depth knowledge and ability to architect Infrastructure solutions based upon Microsoft technologies. A strong focus on service to your business colleagues together with a natural ability to present solutions to senior business executives. Degree level qualifications or equivalent. Appropriate industry-recognised security qualifications or equivalent.   The personal strengths you need to bring with you Understanding of business needs and the ability to support business leaders. Security focus Strong technical knowledge and capability in the implementation and configuration of security and IT systems. Strong planning and project management capability. Ability to manage & transform a complex technical infrastructure landscape. Ability to prepare and manage budgets and investments. Strong communication skills to communicate with people at different levels within the business.   What is in it for you? This is a role that is part of the IT Leadership team, it is an opportunity to own the areas identified and put your stamp on how things should be done. The role pays up to £65k depending upon experience and has all the usual benefits associated with a senior role.

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