Business Analyst - CRM - IT Projects This is an opportunity to be influential for a great client who needs an experienced BA to lead on defining projects and requirements. The role will be initially focussed around CRM projects hence a good level of experience in that area would be a great start. The ideal candidate should be confident and able to demonstrate experience in the following areas; Requirements Gathering Workshop Facilitation Functional Definition Specification Documents Stake-holder management Business Case development User Journeys Full SDLC projects Presenting to users / senior stakeholders Test Definitions Defining Training Plans Go-live support This is a key role supporting the Director of IT hence you should be experienced and be able to work with minimal supervision. You will be a self-starter who knows how to add value and identify areas where value can be delivered by IT Projects especially CRM projects. My client is a highly professional organisation and hence the package for the successful candidate is first class. If you would like to find out more about the role, please apply and if your experience matches our requirement we will set up a call to discuss the role and your skills in more detail
Project Lead \ Business Analyst: 12-Month Fixed Term Contract Are you an IT Projects Professional with experience delivering Process and Systems change, preferably in an ERP or manufacturing environment? Do you possess solid Business Analysis skills together with great organisational skills? Can you negotiate, influence, and motivate across the business and external suppliers to ensure project milestones and objectives are met? We are looking for an experienced Project Lead \ Business Analyst to support the IT Department. The role is a fixed-term contract (12 months) to provide secondment backfill and support a high level of project activities to support a broad transformation programme. The successful candidate will join a close-knit, multi-disciplined team and be capable of wearing multiple hats to deliver the team's work programme supporting our businesses goals. What will you be doing? Reporting to the Head of IT, the Project Lead \ Business Analyst role is responsible for delivering assigned projects from analysis to implementation and the realisation of projected benefits. The successful candidate must be flexible to adapt and support the deliverables at all stages of a project or assigned work. The role requires effective coordination of all assigned projects, scoping, planning, delivery, change management, including oversight of any risks and issues. The successful candidate must create and maintain focus, enthusiasm, and delivery momentum. The Project Lead \ Business Analyst must have proven experience in IT project delivery, providing project leadership and business analysis skills in different arenas. In-house development 3rd party application implementation, Technical infrastructure experience is desirable. Facilitating the definition of project scopes, requirements, and deliverables. Ensuring effective quality assurance and the overall integrity of the project, and adherence to business priorities and requirements. Ensuring deliverables are to an agreed quality level, on time, and within budget (where applicable), per the approved project plan. Managing third party contributions to the projects (where applicable). Managing communications with all stakeholders and reporting the progress of the programme at regular intervals. Managing both the dependencies and the interfaces between projects \ live services. Identifying & managing risks and issues in business processes and systems until a successful outcome is achieved. Working with the wider organisation to manage the transition to new business-as-usual positions. Initiating extra activities and other management interventions wherever gaps in the project or desired outcomes are identified, or issues arise. Developing a robust training agenda to ensure programme deliverables are successful upon implementation. Facilitating discussions to critically review current processes for effectiveness, quality and simplification. Monitoring and measuring the benefits of post-process implementation. Recommending business and technical solutions to improve operational effectiveness and reduce complexity. You will assist ISD leadership in delivering the programme of work in support of business goals. What Experience do you need to bring? Project management experience is a necessity; ideally, 5-10+ years in IT project leadership \ business analysis \ team leadership. Ideally, background in leading and coordinating programmes with a high level of process and systems change, plus previous IT implementations involving integrations with multiple systems. Experience in ERP related projects is essential, and a background delivering in a manufacturing setting is preferred. Effective project leadership, interpersonal and communication skills. Effective knowledge of techniques for planning, monitoring, resourcing and managing projects. Strong analytical skills, including how to model processes & support business change. The ability to lead projects and work collaboratively with a range of people with respect and create a sense of community Experience working with multiple stakeholders and workstreams. The ability and creativity to find ways of solving or pre-empting problems. Effectively multi-task whilst ensuring attention to detail Excellent written and verbal skills. The ability to converse confidently with both technical and non-technical people ensuring shared understanding on all sides. Excellent time management skills. Focus on results, setting high work standards for self, and demonstrate the drive to meet project milestones. Focus on the customer, addressing the needs of end customer and project team members, continually seeking opportunities to improve quality and delivery excellence. The ability to negotiate, influence, and motivate across the business and external suppliers to ensure project milestones and objectives are met. The ability to elicit and apply business understanding coupled with technology knowledge to shape and deliver the best-fit solutions for the company. What is in it for you? Working with an industry leader in their field, this is an opportunity to get involved with a great systems modernisation programme that will take the company to the next level. The role is a fixed term contract so on top of the salary you will receive all the benefits that are available to full time employees, i.e., pension, holidays etc. There may be an opportunity for the right candidate to become a permanent member of the team after the fixed term contract.
Service Delivery IT Manager Can you oversee the delivery of high-quality service to companies across a group structure? Do you know how to assess priorities and ensure that IT resources are deployed to maximum effect? Are you someone who excels in customer facing roles, do you thrive on building strong engaged working relationships across diverse functional departments? Can you roll your sleeves up and be hands-on whilst leading your teams? If you can answer “yes” to all of the above, this is a role that will drive your energies and allow you to excel using your strengths and expertise. What will you be doing in this role? The purpose of the role of Service Delivery IT Manager is to oversee the delivery of high-quality services to the group and ensure support and service delivery processes are in place to meet business needs. This role is a hands-on position in maintaining business services, provisioning new and changes to services, communication & control as well as showing leadership in change and improvement initiatives. This position is a customer-facing role. It requires that you establish excellent engagement throughout the group, manage expectations and lead a team to achieve operational service delivery excellence. Services Delivery Processes & continuous improvement Supervise the service delivery team Manage Customer Expectations Cost-Effective IT Services and control of licensing/ budgets Building Partnerships – being visible within the group businesses Service Reporting Quality Assurance and Risk Management across IT What knowledge and experience are required in this role? You should be an IT Service professional with at least 5 years leading teams whilst building a culture of excellence. As this is both a strategic and hands-on role you should bring the following technical skills. Infrastructure, software, and hardware (e.g., Virtualisation, RDS, Networking, firewall technologies, Active Directory, PC, software & cloud deployment, Microsoft365). Requires a supporting knowledge of telecommunications. A good understanding of industry standards and cybersecurity, e.g., including but not limited to ISO9001, ISO027001, Cyber Essentials and ITIL. Understanding of project management principles. Excellent coordination skills. Ongoing technical skills developments and certification where required. Experience in working on IT projects\Service Delivery. Ability to map IT environments\landscape – current & future states. Excellent skills in standard Windows Office applications – Word, Excel & PowerPoint, Office 365. Experience in SharePoint & planning tools such as MS Project is desirable but not essential. Ability to prepare high standard status reporting materials for our business, IT team & IT Leaders. Excellent numeracy skills plus a base understanding of finance\budgeting are desirable. What characteristics do you need to succeed in this role? Leading teams requires not just technical leadership but a whole range of soft skills. This is a key role in the IT team, it is as much about how you go about things as it is about technical excellence. Logical and analytical reasoning plus persistence to support problem-solving. Communication skills, including active listening and playback to demonstrate understanding of customer & team needs. Positive influencing skills. Respect for the individual customer or team member. Teamworking. Ability to adapt and learn. Ability to prepare overview training material. Ability to prepare design processes and procedures, plus developing and deploying supporting information. Prioritisation skill. What is in it for you? This is a role that reports directly into the IT Leadership team, it is an opportunity to own the areas identified and put your stamp on how things should be done. This role should be the steppingstone to senior leadership roles in IT. The role pays up to £48k depending upon experience and has all the usual benefits associated with a manager role.
IT Infrastructure Manager – Security and Infrastructure Do you have the knowledge and skills to lead strategically on IT Infrastructure and IT security? Can you focus on the delivery of great Service whilst leading and developing a Technical Infrastructure team? Are you someone who wants a leadership role whilst showing the value of your hands-on knowledge in Infrastructure and Security Technologies? If the three statements describe what you can do and what you can deliver value doing, then read on. This is a great opportunity for an IT Infrastructure Technology leader who wants to play a key part in a technology modernisation for a great company. What will you be doing? Working as a key part of the IT Leadership team, this role is responsible for developing the strategic direction & services to enable the business to function securely & resiliently. Core responsibilities include Infrastructure architecture and the leadership & development of the technical infrastructure team Responsibility for growing the cybersecurity programme and evolving the Group’s transition to a mature secure and operational robust environment. Day to day services delivery Ensuring that the IT strategy for infrastructure and security requirements supports the business in term of growth and strategy. Proposing a strategy for information security and IT infrastructure technologies\services. Implementing and overseeing the deployment of information security and IT infrastructure technologies. Developing and implementing business continuity plans. Day to day service delivery, infrastructure architecture & operational excellence improvement programme. Strong strategic & tactical leadership to drive all programmes, including leadership development of team. Driving change projects and building new IT capabilities. Complying with any necessary regulations and compliance requirements. Security Dedicated responsibilities to ensure security has the necessary business credence & governance. Security best practice, threat intelligence, and incident response. An influential voice in security in the support of: Technology & infrastructure decisions Enterprise risk management Empowering all of IT in the delivery of security operational excellence. Business engagement Leading our business through change in support of the security programme Driving a continuing programme of engagement to ensure everyone in our company is part of our cybersecurity defence. Accreditation implementation programmes, attainment & ongoing testing\compliance. Devising IT solutions to minimise the risk of cyber-attacks. What skills and experience do you need? Whilst a recognised IT Security accreditation would be nice, evidence of working and knowledge in that area would suffice as long as it can be evidenced. In depth knowledge and ability to architect Infrastructure solutions based upon Microsoft technologies. A strong focus on service to your business colleagues together with a natural ability to present solutions to senior business executives. Degree level qualifications or equivalent. Appropriate industry-recognised security qualifications or equivalent. The personal strengths you need to bring with you Understanding of business needs and the ability to support business leaders. Security focus Strong technical knowledge and capability in the implementation and configuration of security and IT systems. Strong planning and project management capability. Ability to manage & transform a complex technical infrastructure landscape. Ability to prepare and manage budgets and investments. Strong communication skills to communicate with people at different levels within the business. What is in it for you? This is a role that is part of the IT Leadership team, it is an opportunity to own the areas identified and put your stamp on how things should be done. The role pays up to £65k depending upon experience and has all the usual benefits associated with a senior role.
Are you a Developer who can lead and influence others around you? Are you ready to step up into a role where your skills, inquisitive nature and tenacity will thrive in an open and tight knit team? Are you looking for an organisation with little or no bureaucracy that is growing and evolving? Then this could be the role for you! I am looking for a self-motivated, driven and enthusiastic individual to join a growing IT Team as a Senior Developer, based in Blackburn at the head office. You will be responsible for improving and maintaining the company's Bespoke Software solutions. Delivering IT projects on time and engaging with other departments to ensure that this happens is a key part of the role as well as assisting your colleagues with knowledge transfer regarding application that you have developed and providing day to day IT support for the Group. The role is currently remote due to Covid and is currently under review for post Covid operating. It is likely to be a mix of home and office work. Experience and skills; Must haves Strong OO design knowledge. Good knowledge of test-driven development and continuous integration. 5 years+ professional experience with the following C#, ASP.NET, CSS, JQuery, T-SQL. 2 years+ professional experience with the following HTML5, MVC, Angular, EF. Integration of web APIs - REST/JSON/XML. Strong knowledge and experience with various DBMS. Proven work experience in an agile environment (Scrum). Strong knowledge of version control and task tracking systems. 5+ years commercial experience. Team player. Comfortable with collective code ownership and pair programming. Creative problem solver and able to think out-side the box. Excellent communication skills both written and verbal. Desirable SSRS / Crystal Reports Experience Ionic framework Why This Role? Established in 1993, the company has grown into one of the UK's largest and best-known companies in their field. As one of the employees you will be part of a growing organisation that is constantly looking for new ways to expand and develop their systems, processes and most importantly, you. They have a very strong operating model and are financially strong. None of their software development team have been required to furlough during the various Covid lockdowns. Benefits include: Competitive Salary. Auto enrolment pension scheme. Childcare vouchers. Discounted gym membership (T&C's apply). 33 days holiday (including Bank Holidays). Free on-site car parking. A Personal Development Plan for all employees after 3 months service. Excellent career progression plans. Easily accessible by commuters. If you think you have the necessary skills, experience and personal qualities to make a difference at this company and help them take the next step in their expansion, please apply and hear more about this great opportunity.
Software Developer (Java, C#, C++ or similar) This is an opportunity to work for a truly global company who work with software products and projects that are highly regarded across the industry. As a Software Developer in their team you will get involved with development for large companies mainly using IBM Maximo products, that in itself is a great career move. Location: Carlisle (possibly remote for very experienced developers) Salary: Negotiable depending on skills and experience. My client is a world-class asset and service management company committed to delivering exceptional performance to asset-intensive industries. Providing an unrivalled end-to-end service, they help UK & International Clients to realise the integrity, safety and reliability of their assets using IBM Maximo and associated products. From their Head Office in Carlisle they manage the day to day Delivery, Support and Administration of their client’s systems we are seeking a qualified, motivated, and energetic individual to join the team. The successful candidate will liaise with clients and consultants to produce function specifications, technical specifications and develop solutions based on those specifications. The role comes with full Maximo training & certifications. Job responsibilities include: Designing and analysing applications and software programs Participation in every part of the software development life cycle Analysing and revising software errors to improve programs Conducting extensive unit testing of applications and programs Determining and analysing program requirements Desirable Skills & Experience: Experience of software design and development experience using Java, C#, C++ or similar Ability to produce concise and well-documented designs and code Knowledge of J2EE classes and object-oriented design Knowledge of either SQL Server, Oracle or DB2 database environments Working knowledge of web services or other integration technologies Self-starter who possesses strong troubleshooting and communications skills Visual Studio.Net and/or Eclipse proficient Experience developing web-based mobile solutions (Apple/Android) Experience with IBM’s Maximo application Familiar with Actuate, BIRT or Cognos reporting Knowledge of enterprise asset and work management processes Degree or equivalent in a numeric or computational subject Proficient English speaker Eligible to work in the UK Ability to travel to client sites when required If you feel you already have the technical skills and experience, or if you feel that you have a lot of what we are looking for plus the determination to learn the rest, then please get in touch for a confidential discussion.
The Role My client is a market leader with a strong brand and reputation. They are looking for a solid Project Manager to work as part of the team who are tasked with delivering the Change Strategy for the business. As Project Manager you will support the Head of Programme Management by providing in-house management expertise for change projects across the business. You will work with both internal and external stakeholders to plan, co-ordinate and implement change projects to maximise the operational effectiveness of the business, as identified within the companies Change Strategy. You will utilise your analysis skills to support management in the selection of the best way forward to achieve the business objectives for a given project, and to ensure delivery of projects to time and budget. Role modelling the companies values and behaviours at all times you will ensure that excellent service and operational standards are achieved. What are we looking for? You will be a project manger who can work with minimal direction within a tight knit team. You will understand that projects are all about realising the benefits identified with Business Cases and have the knowledge and skills to unite different teams (and 3rd party suppliers) around common goals and targets. The successful candidate will have a natural ability to understand business benefits, business processes and the human side of change delivery. Your organisational skills in planning, mobilising and delivering projects from concepts through to benefits realisation will be second to none. As a PM you will be a natural and accurate communicator who will be comfortable with all levels of the business. You will be able to communicate complexity in simple, clear and concise terms and will be the champion for what your projects will deliver. What is on offer? The role is initially fully remote, however when the Covid-19 rules are relaxed the successful candidate will be required to be on-site when required, this could be one or two days a week, however as a seasoned PM you will understand that travel and on-site attendance may be required as and when project tasks demand it. The role is full-time (39 hrs per week) and will pay a good salary depending on experience. There are all usual benefits including holidays, matched pension contributions and staff discounts. The working environment is first class with modern class leading offices and facilities. About the role The Project Manager role is seen as especially important to ensure that Change Projects are delivered successfully. The right candidate will understand and be able to evidence doing the following; Drives Business Success (key outputs that form the basis of the role in terms of deliverables and expectations) To provide the required levels of performance within all assigned areas of work, working to deliver a consistent and exceptional service to our customers and colleagues To take ownership of assigned projects through their lifecycle, adhering to agreed quality gates and controls, whilst ensuring they are delivered on time and to budget To ensure that all projects have a signed off business case before proceeding To ensure that any changes do not compromise any data integrity, data security or system security, or impact adversely upon our customers, and are compliant with all applicable UK regulations Post completion of each project, to review and report upon actual benefits realised versus those projected in the business case, making recommendations for improvement You will be responsible for the effective matrix management of project resources Operational Excellence (specific measures and processes the post-holder is expected to adhere to) To effectively manage concurrent projects of different sizes and business priorities. To be capable of communicating equally effectively with both technical and non-technical colleagues To be an expert in the company’s business processes To capture business requirements and translate these into functional requirement specifications, working with internal business stakeholders and third parties where needed To use your strong technical knowledge of our end-to-end system processes, to support your effective interactions with the IT team To identify and work closely with key stakeholders from internal teams, ensuring that the right people are consulted at each stage of a project To work autonomously whilst dealing with day to day issues, whilst keeping your manager informed and escalating when appropriate To be adaptable to meet the ever-evolving needs of the company. Being an Ambassador for the business (specific ways in which this role can work to ensure that the business remains a great place to work and shop) To embrace change and respond positively to feedback, being adaptable in taking on new challenges to meet the ever-changing needs of our business and customers To understand that our actions have an effect on colleague and customer relations and that our performance can enhance colleague and customer satisfaction To uphold and demonstrate the business values and behaviours at all times, playing your part in making the business a great place to work To build effective working relationships with members of the team, other colleagues and also 3rd parties, treating everyone with respect To adapt to and take ownership of the daily changing needs of the department To carry out any other reasonable duties that meets the day-to-day needs of customers and colleagues About you You must be able to demonstrate your PM experience and knowledge in delivering Change Projects. This is a role where you must demonstrate the ability to lead and influence those around you with minimal supervision. Essential – the ‘must haves’ A minimum of 4 years’ experience of project management, including demonstrable exposure to common project management methodologies Strong analysis skills enabling you to rigorously consider viable solutions to a given problem and determine the most appropriate option Exposure to system architecture and design, able to understand the relationships and integrations between existing business systems Capable of understanding business processes in-depth, and how these map onto the end to-end system and data flows Able to work either alone or part of a team to deliver a high standard of service to your internal customers Willing to travel occasionally as required by the role. A professional approach to work and the ability to receive, understand and carry out tasks to meet the day-to-day needs of the department Strong planning and time management skills enabling optimised management of competing demands, and the ability to work effectively under pressure A high level of accuracy, attention to detail and conscientiousness Excellent literacy and numerical skills Adaptable to meet the changing needs of our business and customers Desirable – the ‘nice to haves’ Experience using JIRA for work management and Confluence for collaboration Experience of working in the retail industry Knowledge of the business and their products If you feel you can demonstrate how you have worked and been successful in a similar role please do get in touch for a confidential discussion. The role is only open to those who are currently allowed to work in the UK and who can demonstrate experience of working in a similar role. If you do not have the correct working visa or are just setting off on your career in this area, then regrettably this role is not for you.
C# Developer (remote but UK based) Are you a Developer who can lead and influence others around you? Are you ready to step up into a role where your skills, inquisitive nature and tenacity will thrive in an open and tight knit team? Are you looking for an organisation with little or no bureaucracy that is growing and evolving? Then this could be the role for you. My client has an exceptionally strong order book and is investing in its IT team. The company is a leader in its field and has lined up some exciting internal and customer facing projects. The team are close and often work as paired programmers despite being fully remote. They thrive on getting involved with new technologies and actively encourage the learning of new skills in the team. What are we looking for? We are looking for a self-motivated, driven and enthusiastic individual to join a growing IT Team as a Remote C# Developer. You will help deliver enterprise-level software via continual improvements under the Agile methodology. You’ll be surrounded by smart, highly-capable people in a collaborative environment that encourages the sharing of knowledge and experience. You’ll be passionate, have excellent communication &people skills and a desire to find the right technical solution. Key Roles and Responsibilities Engages with clients, or their representatives, to understand underlying requirements Formally demonstrates software to clients or their representatives. Providing user support for business applications, resolving user enquiries and issues. Preparation of functional specifications where required. Identifies system deficiencies and recommends solutions. Provide Root cause analysis in Production errors Designs and develops software in line with quality standards Knowledge and Skills Required Essential skills Very strong C# coding skills, including implementation based upon OO, DRY and SOLID principles Good communication skills both in written and verbal format with the ability to convey complex technical concepts clearly and concisely Experience in Agile methodology Good technical design skills including OO design principles and design patterns Willingness to attend client premises to install/ support our software products Desirable skills A strong analytical mind Commercial experience of Microsoft SQL Server Responsive web design ORMs such as NHibernate HTML5 user interface framework, i.e. Kendo Ui, React or VUE This is an opportunity to join a growing team who are being backed by the company to use technology to help the company grow further.
Are you an experienced DBA (PostgreSQL) who is passionate about working for a company that makes a difference to their customer’s lives? Are you an IT professional with hands-on technical skills, maybe not just in PostgresSQL but other development tools that will add to the skills of what is already a close knit and energetic technically focussed team? This is a great opportunity for a candidate who can demonstrate not just technical expertise but the passion and drive to work for a great company that has energy, drive and vision. The role is based is the beautiful English Lake District, however once proven in the role there will be plenty of opportunity to work remotely as part of the team. Essential skills PostgreSQL and other relational databases. Data modelling and database design. Database schema creation and management. Writing, optimising and reviewing queries. Database backup, recovery, failover and testing. Setup and management of clustering and replication. Forensic investigation into database anomalies. Migration between database environments. Data security and encryption methodologies. Report writing and working with data scientists. Understanding of underlying computing and storage. Desirable skills PostgreSQL training and certifications. Linux training and certifications. Knowledge of BI products e.g. Tableau. System administration experience. Broader software development experience. Experience of microservices architectures. To be successful in this role you must be passionate about using technology to continually enhance the company’s core product set. You must be a team player and know how to influence your colleagues to get the right results. The team you will be joining has successfully used technology to enhance their product offering and expect all team members to be creative and influence not just the technology best practice but how the team work together to achieve the best results. If you are great at what you do and know how to work in a team that values creative input, then this may be the opportunity that will take you to the next level.
Business Analyst with IT and Business experience – to £43k + package My client is expanding their Change Team and are looking for a talented, passionate, and highly motivated Business Analyst to add to their team. The ideal candidate will have a minimum of 3 years industry experience in a Business Analysis role or a role that shows how they can demonstrate their ability to work with complex business and technical issues and cut through to easily communicated and agreed solutions. What do you need to be able to demonstrate? Owning the elicitation of requirements, you will be responsible for liaising with the business throughout the lifecycle of the project. You will be skilled in investigating and analysing business situations to identify and evaluate options for improving business systems. You will be a natural at elaborating and defining requirements to ensure the effective implementation and use of information systems in line with the needs of the business. What you will be doing Preparing and maintaining all required project documentation inline with the Change Management Framework. Engaging with business stakeholders and subject matter experts to identify, prioritise and document business requirements. Analysing and documenting current processes and workflows to identify opportunities to improve customer experience and/or efficiency. Producing detailed options analysis which considers the relevant risks, issues, and costs. Co-ordination with the business to ensure the requirements have been tested and implemented as expected. Supporting the development of a business case with agreed benefits and costs. You will be an outstanding communicator, able to build strong relationships with people across the business. You’ll be naturally curious, with sound problem solving skills and have the confidence to challenge existing processes. At least 3 years Business Analyst experience is required. What is in it for you? Getting the right role with a team and company that care passionately about your growth is key to building a strong career. My client is well renowned for building career plans and helping employees with the right attitude grow so they can take up future opportunities. As well as offering the environment to grow, they offer a good salary and a working style that is a hybrid mix of homeworking with visits to the Carlisle office for team and key meetings when required. Competitive salary and benefits. Company pension scheme. One paid charity day per year. Collaborative, supportive organisation committed to developing full potential. Industry recognised qualifications (if applicable). Excellent opportunity for career progression based on delivery, output, and alignment to company values. Access to Mental Health First Aiders and an extension Employee Assistance Programme. Interested? If you feel that you can add to the team whilst building your own career in a first-class professional environment, then this could be the opportunity for you. The role is hybrid working which means the successful candidate will need to be able to get to the Carlisle office for team meetings or key project meetings. We are therefore looking for candidates who will have a commute of no more than 90 mins each way.