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list Business Analyst - Hybrid working (must be within 90 mins of Carlisle)

Dependent on experience - Plus good benefits

Business Analyst with IT and Business experience – to £43k + package My client is expanding their Change Team and are looking for a talented, passionate, and highly motivated Business Analyst to add to their team. The ideal candidate will have a minimum of 3 years industry experience in a Business Analysis role or a role that shows how they can demonstrate their ability to work with complex business and technical issues and cut through to easily communicated and agreed solutions. What do you need to be able to demonstrate? Owning the elicitation of requirements, you will be responsible for liaising with the business throughout the lifecycle of the project. You will be skilled in investigating and analysing business situations to identify and evaluate options for improving business systems. You will be a natural at elaborating and defining requirements to ensure the effective implementation and use of information systems in line with the needs of the business. What you will be doing Preparing and maintaining all required project documentation inline with the Change Management Framework. Engaging with business stakeholders and subject matter experts to identify, prioritise and document business requirements. Analysing and documenting current processes and workflows to identify opportunities to improve customer experience and/or efficiency. Producing detailed options analysis which considers the relevant risks, issues, and costs. Co-ordination with the business to ensure the requirements have been tested and implemented as expected. Supporting the development of a business case with agreed benefits and costs. You will be an outstanding communicator, able to build strong relationships with people across the business. You’ll be naturally curious, with sound problem solving skills and have the confidence to challenge existing processes. At least 3 years Business Analyst experience is required. What is in it for you? Getting the right role with a team and company that care passionately about your growth is key to building a strong career. My client is well renowned for building career plans and helping employees with the right attitude grow so they can take up future opportunities. As well as offering the environment to grow, they offer a good salary and a working style that is a hybrid mix of homeworking with visits to the Carlisle office for team and key meetings when required. Competitive salary and benefits. Company pension scheme. One paid charity day per year. Collaborative, supportive organisation committed to developing full potential. Industry recognised qualifications (if applicable). Excellent opportunity for career progression based on delivery, output, and alignment to company values. Access to Mental Health First Aiders and an extension Employee Assistance Programme. Interested? If you feel that you can add to the team whilst building your own career in a first-class professional environment, then this could be the opportunity for you. The role is hybrid working which means the successful candidate will need to be able to get to the Carlisle office for team meetings or key project meetings. We are therefore looking for candidates who will have a commute of no more than 90 mins each way.

list Software Test Analyst

What are we looking for? We are looking for an experience System Tester with at least three years professional experience across the full Software Development Life Cycle (SDLC). You will use your solid hands-on experience of both manual test scripting and automation tools to help enhance the quality of our IT offering within a fast-paced, expanding organisation. These are exciting times at my client, they are leading the UK market in their field and investing for future growth. As part of an agile development team, you will be working with complex systems that span the full lifecycle from product ordering and bespoke design, to manufacturing and delivery. You will be testing and quality-checking systems that make a real positive difference for customers and staff alike. About you You should be a testing professional who is looking for their next role where you can influence how things are done. A team player with great understanding of the SDLC and how Testing plays a key role in ensuring great software delivery. As well as having three years+ professional testing experience, you should be able to evidence your experience in providing of some or all the following skills and qualities: Proven track record of improving system quality. Proven track record of mitigating release issues Experience of working in an agile environment. Great problem-solving and creative thinking skills Strong history of good teamwork Excellent communication skills Self-motivated with enthusiasm and desire to learn. Enjoy the challenge of working in a fast-paced industry. Working experience of ITIL would be advantageous. What will you be doing? You will be working closely with our in-house developers and teams across our business to mitigate release issues and bugs and improve the quality of our systems. Your responsibilities will include: Design and delivery of structured test methods and processes Design of test environments Design and delivery of automated tests Design and delivery of test plans Performance testing including load, soak and stress. Test analysis and documentation / reports BDD (Behaviour-Driven Development) testing and reporting Designing and refining user stories Employing testing frameworks such as JMeter, FIT, Gatling, Selenium Employing automated test tools such as Cucumber, Spock, Jab Rapid software testing   Context driven testing. Writing project test plans, undertaking role of consultant when required Assisting in design and definitions of user acceptance tests Ensuring software is ready for Release management.   What will you be involved in? You will be working on a wide variety of projects such as: iOS and Android Customer Companion App Internally facing Progressive Web Apps for Android scanning devices Customer portal for designing and ordering bespoke products. Group ecommerce websites Manufacturing systems ERP-interfacing systems What technical experience do you need? The successful candidate will have a solid appreciation of the following: Server-side development practices (e.g. web services and APIs, MVC, ASP.NET) Client-side development practices (e.g. HTML, CSS, Javascript / JQuery, Angular, Typescript, Bootstrap / responsive interfaces) Data and Database development practices (e.g. JSON, SQL, SQL Server, SPs, Jobs, data transfer) What is in it for you? As well as working in a progressive IT Team for a market leading company, you will receive a range of benefits, including: Completive salary and holiday entitlement Hybrid working Performance based bonus Personal development plan and career pathway E-learning and training as part of role   The role is hybrid working, i.e., a split of home working and office-based meetings in Blackburn. Please only apply for this role if you have the right to work in the UK.

list Front End Software Developer

Plus bonus and benefits

Are you a talented Developer (Front-End) with at least three years professional experience? Are you looking for your next role with a successful and growing company? Do you have a passion for coding and instinctive delivery of user experience (UX)? These are exciting times at my client, they are a leader in their market in the UK and they are investing to ensure they stay as that leader. As part of an agile development team, you will be working on complex systems that span the full lifecycle from product ordering and bespoke design, to manufacturing and delivery. You will be building systems that make a real positive difference for customers and staff alike.   So, what will you be doing? This is a role that is not just about a website or a customer App, in this role you will gain experience in delivering tools that make a difference to colleagues as well as customers. iOS and Android Customer Companion App Internally facing Progressive Web Apps for Android scanning devices Customer portal for designing and ordering bespoke products. Web site development and enhancements across several sites Manufacturing system enhancements ERP-interfacing systems   What experience do you need to bring to the role? Developers at my client are involved in the full software lifecycle and work closely with teams across our business. Your responsibilities will include: Wireframing of responsive interfaces to meet client specifications and designs. Front end development and delivery of systems and new features Optimisation of systems to improve response times, reliability, and User Experience (UX) Assisting in specification creation, undertaking role of consultant when required Third line support of live systems Creation and maintenance of development environment(s) to facilitate robust testing and integration. Assisting in design and definitions of acceptance tests Participation in team knowledge management and making recommendations for continuous improvement of the Systems Development Life Cycle (SDLC) Contribution and adherence to departmental coding standards, best practices, and procedures Coaching and mentoring of junior team members. Ensuring your work maintains data security and integrity. Your skills, what should you be good at? The successful candidate will have expert level professional experience in the following skills: HTML5 CSS / SCSS Bootstrap and responsive design JavaScript / jQuery Angular and TypeScript The successful candidate will have a working knowledge in the following skills: Web APIs – REST / JSON / XML   What are we looking for from you? The successful candidate will have three years+ professional experience of some or all of the following skills and qualities: Proven Object Oriented (OO) design knowledge. Good track record of test-driven development and continuous integration Experience of working in an agile environment. Great problem-solving and creative thinking skills Strong history of good teamwork Excellent communication skills Self-motivated with enthusiasm and desire to learn. Enjoy the challenge of working in a fast-paced industry. What is in it for you? You will receive a range of benefits, including: Completive salary and holiday entitlement Hybrid working (a mixture of home and office when required) Performance based bonus Personal development plan and career pathway E-learning and training as part of role   If you feel that this is a role where you can excel, please apply and if we agree we will be in touch for an informal discussion about you and the role. Please only apply if you are entitled to work in the UK.

list Network Security Engineer

+ On Call £6k + Bonus + Excellent Benefits package

Network Security Engineer - Cumbria An exciting opportunity has arisen to join the IT Department of a UK based global company. They are the manufacturers of Guardian©, the world's most sophisticated banknote substrate. Located on the edge of the Lake District National Park and our employees can enjoy the many opportunities this offers; from mountain climbing, hill running and formal walking challenges to days out or weekend camping, and if this isn't your scene, then you will still benefit from the quality-of-life Cumbria offers. What are we looking for? The Network Security Engineer is responsible to ensure a robust and secure IT environment is maintained through appropriate administration and development as part of the Global IT Security Group. Responsibilities of the role include: Maintain the dedicated networks for production & security systems as part of a global team. Perform diagnostics & analysis of firewalls, routers, switches and associated systems to ensure maximum system reliability & security Maintain and manage Splunk and Splunk ES environments Monitor and maintain technical infrastructure & network traffic to optimize security, performance and efficiency Configuration of firewalls, switches and routers as appropriate Monitor and maintain SD-WAN connectivity between sites Manage PKI distribution and issue/revoke certificates Develop regular penetration testing plan Identify potential threats and vulnerabilities and propose/implement mitigating solutions Strong Network Protocol Knowledge Packet Capture and Analysis Ability to feed threat intel and vulnerability information to the larger IT team Management of a PKI solution · Working Experience with one or more of the following or similar: Palo Alto (PANOS/Panorama) Cisco (IOS/SourceFire/ISE/WLC/PI) Tripwire/Wazuh/OSSEC Qualys/Nessus Splunk/Splunk Enterprise Security As the successful candidate for this role, you should have strong critical information seeking and analytical skills. You will be appropriately qualified with a minimum of 5 years commercial experience. This is not a starter role, you need to be able to demonstrate how you have delivered the majority of the requirements above. What are we offering in return? My client is on a mission to become a Great Place to Work and become employer of choice in the process. They have values which are central to all they do; Grow, Accountability, Collaboration and Integrity and are a very people oriented organisation. The salary for this role will be up to the band median of £47,392, plus on call allowance, depending on relevant experience. In addition to this we offer performance related pay and annual performance bonus so the ability to directly affect your reward is entirely in your hands. Additionally, you will be given 25 days holiday (plus bank holidays), the ability to work from home and enjoy flexible working hours. There is a great salary sacrifice pension where the company will match up to 9% of your contribution; income protection and a death in service benefit of four times your salary. A Health Care Cash Plan by Healthshield is provided to cover yourself and all dependent children up to the age of 21 (24 if in full time education). This can be upgraded as desired. and even more benefits.... Big discounts in terms of instant vouchers, re-loadable cards and cash-back at hundreds of high street and online retailers Additional holiday purchase of up to 5 days Wellbeing portal which covers health, fitness and many tasty recipes Cycle to Work Scheme Discounted Gym membership at the gym across the road; handy for those lunchtime sessions Local discounts negotiated by request. Onsite parking If you have the right skills and experience for this role and would like to work for an employer who values their staff, then please apply. These roles do not come around very often.   Work remotely:

list Software Developer - C# / ASP.Net MVC / Angular / Webservices / JQuery / SQL

Salary dependent on experience.

Are you a Developer who can lead and influence others around you? Are you ready to step up into a role where your skills, inquisitive nature and tenacity will thrive in an open and tight knit team? Are you looking for an organisation with little or no bureaucracy that is growing and evolving? Then this could be the role for you! I am looking for a self-motivated, driven and enthusiastic individual to join a growing IT Team as a Senior Developer, based in Blackburn at the head office. You will be responsible for improving and maintaining the company's Bespoke Software solutions. Delivering IT projects on time and engaging with other departments to ensure that this happens is a key part of the role as well as assisting your colleagues with knowledge transfer regarding application that you have developed and providing day to day IT support for the Group. The role is currently remote due to Covid and is currently under review for post Covid operating. It is likely to be a mix of home and office work. Experience and skills;   Must haves Strong OO design knowledge. Good knowledge of test-driven development and continuous integration. 5 years+ professional experience with the following C#, ASP.NET, CSS, JQuery, T-SQL. 2 years+ professional experience with the following HTML5, MVC, Angular, EF. Integration of web APIs - REST/JSON/XML. Strong knowledge and experience with various DBMS. Proven work experience in an agile environment (Scrum). Strong knowledge of version control and task tracking systems. 5+ years commercial experience. Team player. Comfortable with collective code ownership and pair programming. Creative problem solver and able to think out-side the box. Excellent communication skills both written and verbal.   Desirable SSRS / Crystal Reports Experience Ionic framework Why This Role? Established in 1993, the company has grown into one of the UK's largest and best-known companies in their field. As one of the employees you will be part of a growing organisation that is constantly looking for new ways to expand and develop their systems, processes and most importantly, you. They have a very strong operating model and are financially strong. None of their software development team have been required to furlough during the various Covid lockdowns. Benefits include: Competitive Salary. Auto enrolment pension scheme. Childcare vouchers. Discounted gym membership (T&C's apply). 33 days holiday (including Bank Holidays). Free on-site car parking. A Personal Development Plan for all employees after 3 months service. Excellent career progression plans. Easily accessible by commuters. If you think you have the necessary skills, experience and personal qualities to make a difference at this company and help them take the next step in their expansion, please apply and hear more about this great opportunity.    

list Software Developer (Java, C#, C++ or similar )

Salary dependent on experience.

Software Developer (Java, C#, C++ or similar) This is an opportunity to work for a truly global company who work with software products and projects that are highly regarded across the industry. As a Software Developer in their team you will get involved with development for large companies mainly using IBM Maximo products, that in itself is a great career move. Location: Carlisle (possibly remote for very experienced developers) Salary: Negotiable depending on skills and experience. My client is a world-class asset and service management company committed to delivering exceptional performance to asset-intensive industries. Providing an unrivalled end-to-end service, they help UK & International Clients to realise the integrity, safety and reliability of their assets using IBM Maximo and associated products.  From their Head Office in Carlisle they manage the day to day Delivery, Support and Administration of their client’s systems we are seeking a qualified, motivated, and energetic individual to join the team. The successful candidate will liaise with clients and consultants to produce function specifications, technical specifications and develop solutions based on those specifications. The role comes with full Maximo training & certifications. Job responsibilities include: Designing and analysing applications and software programs Participation in every part of the software development life cycle Analysing and revising software errors to improve programs Conducting extensive unit testing of applications and programs Determining and analysing program requirements Desirable Skills & Experience: Experience of software design and development experience using Java, C#, C++ or similar  Ability to produce concise and well-documented designs and code Knowledge of J2EE classes and object-oriented design Knowledge of either SQL Server, Oracle or DB2 database environments Working knowledge of web services or other integration technologies Self-starter who possesses strong troubleshooting and communications skills Visual Studio.Net and/or Eclipse proficient Experience developing web-based mobile solutions (Apple/Android) Experience with IBM’s Maximo application Familiar with Actuate, BIRT or Cognos reporting Knowledge of enterprise asset and work management processes Degree or equivalent in a numeric or computational subject Proficient English speaker Eligible to work in the UK Ability to travel to client sites when required If you feel you already have the technical skills and experience, or if you feel that you have a lot of what we are looking for plus the determination to learn the rest, then please get in touch for a confidential discussion.

list Software Developer - Python, AngularJS, RESTful services/microservices

Salary dependent on experience.

Software Developer for Award Winning Company A fantastic opportunity for a talented Full-Stack Software Developer to become part of a team based in beautiful Windermere, extending the platform that powers our unique business and helping us create superb new products that will improve lives. The role offers a high degree of freedom to explore emergent technologies. You will need proven experience of bringing software projects to life within an agile team using Python, AngularJS, RESTful services/microservices and various other technologies like Node.js that are used in modern web applications. You will also be supporting migration between technologies. An interest or real experience in the design of software architecture would be an advantage as well as leading on projects from user story through to production. We're looking for smart and likeable people who enjoy problem solving and making the world a better place. Technologies Python (Flask / Django) JavaScript / TypeScript / AngularJS Java (EE / Spring) Node.js CFML on Lucee (legacy) HTML5 / CSS3 / PWA REST / JSON / JWT PostgreSQL / MySQL / ActiveMQ Git / SSH / LDAP/ Slack Ubuntu / Apache Tomcat / Nginx / HAProxy / WSGI / SSL / TLS VMWare ESXi / Docker / Rancher / Kubernetes / Vagrant Working pattern The technology team is based in Windermere so there would be an expectation that you could be in the office on a regular basis, however the exact location is flexible due to the current climate. You would also from time to time be part of an on-call rota supporting the software platform. Salary and benefits Salary is always an interesting discussion. The company are a great place who place a high value on their team and working environment. For the right candidate, and they are deliberately fussy, the salary will be right. The company are open to developers with a couple of years’ experience right through to seasoned professional geeks. The salary is obviously different depending upon what you can bring to the team. The Opportunity This is a great opportunity for a candidate who can demonstrate not just technical expertise but the passion and drive to work for a great company that has energy, drive and vision. The role is based is the beautiful English Lake District, however once proven in the role there will be plenty of opportunity to work remotely as part of the team. The company are a tight knit team who believe in minimal bureaucracy and getting the job done. All teams across the company thrive on a “can do” attitude where they are all contributing to one company set of goals. The company has extraordinarily little staff turnover, that says a lot about the team and working environment that they value.

list Project Manager - Change Projects

Dependent on experience - Plus good benefits

The Role My client is a market leader with a strong brand and reputation. They are looking for a solid Project Manager to work as part of the team who are tasked with delivering the Change Strategy for the business.   As Project Manager you will support the Head of Programme Management by providing in-house management expertise for change projects across the business. You will work with both internal and external stakeholders to plan, co-ordinate and implement change projects to maximise the operational effectiveness of the business, as identified within the companies Change Strategy. You will utilise your analysis skills to support management in the selection of the best way forward to achieve the business objectives for a given project, and to ensure delivery of projects to time and budget. Role modelling the companies values and behaviours at all times you will ensure that excellent service and operational standards are achieved. What are we looking for? You will be a project manger who can work with minimal direction within a tight knit team. You will understand that projects are all about realising the benefits identified with Business Cases and have the knowledge and skills to unite different teams (and 3rd party suppliers) around common goals and targets. The successful candidate will have a natural ability to understand business benefits, business processes and the human side of change delivery. Your organisational skills in planning, mobilising and delivering projects from concepts through to benefits realisation will be second to none. As a PM you will be a natural and accurate communicator who will be comfortable with all levels of the business. You will be able to communicate complexity in simple, clear and concise terms and will be the champion for what your projects will deliver. What is on offer? The role is initially fully remote, however when the Covid-19 rules are relaxed the successful candidate will be required to be on-site when required, this could be one or two days a week, however as a seasoned PM you will understand that travel and on-site attendance may be  required as and when project tasks demand it. The role is full-time (39 hrs per week) and will pay a good salary depending on experience. There are all usual benefits including holidays, matched pension contributions and staff discounts. The working environment is first class with modern class leading offices and facilities.  About the role The Project Manager role is seen as especially important to ensure that Change Projects are delivered successfully.  The right candidate will understand and be able to evidence doing the following; Drives Business Success (key outputs that form the basis of the role in terms of deliverables and expectations) To provide the required levels of performance within all assigned areas of work, working to deliver a consistent and exceptional service to our customers and colleagues To take ownership of assigned projects through their lifecycle, adhering to agreed quality gates and controls, whilst ensuring they are delivered on time and to budget To ensure that all projects have a signed off business case before proceeding To ensure that any changes do not compromise any data integrity, data security or system security, or impact adversely upon our customers, and are compliant with all applicable UK regulations Post completion of each project, to review and report upon actual benefits realised versus those projected in the business case, making recommendations for improvement You will be responsible for the effective matrix management of project resources Operational Excellence (specific measures and processes the post-holder is expected to adhere to) To effectively manage concurrent projects of different sizes and business priorities. To be capable of communicating equally effectively with both technical and non-technical colleagues To be an expert in the company’s business processes To capture business requirements and translate these into functional requirement specifications, working with internal business stakeholders and third parties where needed To use your strong technical knowledge of our end-to-end system processes, to support your effective interactions with the IT team To identify and work closely with key stakeholders from internal teams, ensuring that the right people are consulted at each stage of a project To work autonomously whilst dealing with day to day issues, whilst keeping your manager informed and escalating when appropriate To be adaptable to meet the ever-evolving needs of the company. Being an Ambassador for the business (specific ways in which this role can work to ensure that the business remains a great place to work and shop) To embrace change and respond positively to feedback, being adaptable in taking on new challenges to meet the ever-changing needs of our business and customers To understand that our actions have an effect on colleague and customer relations and that our performance can enhance colleague and customer satisfaction To uphold and demonstrate the business values and behaviours at all times, playing your part in making the business a great place to work To build effective working relationships with members of the team, other colleagues and also 3rd parties, treating everyone with respect To adapt to and take ownership of the daily changing needs of the department To carry out any other reasonable duties that meets the day-to-day needs of customers and colleagues About you You must be able to demonstrate your PM experience and knowledge in delivering Change Projects. This is a role where you must demonstrate the ability to lead and influence those around you with minimal supervision. Essential – the ‘must haves’ A minimum of 4 years’ experience of project management, including demonstrable exposure to common project management methodologies Strong analysis skills enabling you to rigorously consider viable solutions to a given problem and determine the most appropriate option Exposure to system architecture and design, able to understand the relationships and integrations between existing business systems Capable of understanding business processes in-depth, and how these map onto the end to-end system and data flows Able to work either alone or part of a team to deliver a high standard of service to your internal customers Willing to travel occasionally as required by the role. A professional approach to work and the ability to receive, understand and carry out tasks to meet the day-to-day needs of the department Strong planning and time management skills enabling optimised management of competing demands, and the ability to work effectively under pressure A high level of accuracy, attention to detail and conscientiousness Excellent literacy and numerical skills Adaptable to meet the changing needs of our business and customers   Desirable – the ‘nice to haves’ Experience using JIRA for work management and Confluence for collaboration Experience of working in the retail industry Knowledge of the business and their products If you feel you can demonstrate how you have worked and been successful in a similar role please do get in touch for a confidential discussion. The role is only open to those who are currently allowed to work in the UK and who can demonstrate experience of working in a similar role. If you do not have the correct working visa or are just setting off on your career in this area, then regrettably this role is not for you.

list C# Software Developer - Remote with occasional meetings in NW Eng

Salary dependent on experience

C# Developer (remote but UK based) Are you a Developer who can lead and influence others around you? Are you ready to step up into a role where your skills, inquisitive nature and tenacity will thrive in an open and tight knit team? Are you looking for an organisation with little or no bureaucracy that is growing and evolving? Then this could be the role for you. My client has an exceptionally strong order book and is investing in its IT team. The company is a leader in its field and has lined up some exciting internal and customer facing projects. The team are close and often work as paired programmers despite being fully remote. They thrive on getting involved with new technologies and actively encourage the learning of new skills in the team. What are we looking for? We are looking for a self-motivated, driven and enthusiastic individual to join a growing IT Team as a Remote C# Developer. You will help deliver enterprise-level software via continual improvements under the Agile methodology. You’ll be surrounded by smart, highly-capable people in a collaborative environment that encourages the sharing of knowledge and experience.  You’ll be passionate, have excellent communication &people skills and a desire to find the right technical solution. Key Roles and Responsibilities Engages with clients, or their representatives, to understand underlying requirements Formally demonstrates software to clients or their representatives. Providing user support for business applications, resolving user enquiries and issues. Preparation of functional specifications where required. Identifies system deficiencies and recommends solutions. Provide Root cause analysis in Production errors Designs and develops software in line with quality standards Knowledge and Skills Required Essential skills Very strong C# coding skills, including implementation based upon OO, DRY and SOLID principles Good communication skills both in written and verbal format with the ability to convey complex technical concepts clearly and concisely Experience in Agile methodology Good technical design skills including OO design principles and design patterns Willingness to attend client premises to install/ support our software products Desirable skills A strong analytical mind Commercial experience of Microsoft SQL Server Responsive web design ORMs such as NHibernate HTML5 user interface framework, i.e. Kendo Ui, React or VUE This is an opportunity to join a growing team who are being backed by the company to use technology to help the company grow further.

list PostgreSQL DBA

Salary dependent on experience

Are you an experienced DBA (PostgreSQL) who is passionate about working for a company that makes a difference to their customer’s lives? Are you an IT professional with hands-on technical skills, maybe not just in PostgresSQL but other development tools that will add to the skills of what is already a close knit and energetic technically focussed team? This is a great opportunity for a candidate who can demonstrate not just technical expertise but the passion and drive to work for a great company that has energy, drive and vision. The role is based is the beautiful English Lake District, however once proven in the role there will be plenty of opportunity to work remotely as part of the team.  Essential skills PostgreSQL and other relational databases. Data modelling and database design. Database schema creation and management. Writing, optimising and reviewing queries. Database backup, recovery, failover and testing. Setup and management of clustering and replication. Forensic investigation into database anomalies. Migration between database environments. Data security and encryption methodologies. Report writing and working with data scientists. Understanding of underlying computing and storage. Desirable skills PostgreSQL training and certifications. Linux training and certifications. Knowledge of BI products e.g. Tableau. System administration experience. Broader software development experience. Experience of microservices architectures. To be successful in this role you must be passionate about using technology to continually enhance the company’s core product set. You must be a team player and know how to influence your colleagues to get the right results. The team you will be joining has successfully used technology to enhance their product offering and expect all team members to be creative and influence not just the technology best practice but how the team work together to achieve the best results. If you are great at what you do and know how to work in a team that values creative input, then this may be the opportunity that will take you to the next level.  

IT Service Assurance Lead

Dependent on experience - Plus good benefits

IT Service Assurance Lead · Are you someone who understands how to manage IT Incidents so that you get to the root cause in a logical and controlled manner? · Do you have the vision to help create and be part of a brilliant Service Management function? · Do you understand the value that great Change Control delivers in a constantly evolving IT environment? · Can you take those around you on a journey towards successful and transparent technical releases through great change control? If you are all the above and you want to build your career with a Financial company that cares about its staff and communities, then this may just be the right role for you. The role of IT Service Assurance Lead has been created to support and help drive forward the growing Service Management functions with IT. You will play a pivotal role in managing IT incidents and Problems from point of identification, right through to resolution. You’ll also be responsible for ensuring the necessary governance is being applied to the key Service Management functions within the organisation, which include Change, Incident and Problem Management. What will you be doing? Act as Incident Manager when an IT incident is identified, running the Incident bridge, coordinating resources and activities to clear, communicate and recover incidents as quickly as possible. Complete Incident and Risk Event reporting, whilst identifying trends and challenging areas for any inconsistencies in quality or actions taken Work closely with the Service Desk in embedding and growing the Incident Management process with the objective to work towards an SLA service offering Manage the Change Management process by ensuring all changes have been correctly impacted assessed, documented and approved, challenging requestors and owners as required to protect the live environment. On occasion you may be expected to run CAB Take on the role of Problem Manager when complex problems have been identified, completing route cause analysis with teams across the business and ensuring solutions are considered in relation to cost, time and benefit to the business Champion the use of workflow knowledge base and service desk tools to ensure the lifecycle of changes, problems and incidents are captured correctly and as such can be reported on effectively Proactively identify and log risks off the back of incidents, problems, and change activity, whilst taking ownership where appropriate to help mitigate or even remove risks within IT’s control What are we looking for? Whilst we know what our dream candidate would be, we know that there are many different characteristics and skills that will make someone successful in this role. If you feel you can do all the tasks identified above but don’t meet all of the criteria below, don’t worry, you can still apply and focus on demonstrating why you would be the best candidate for the role. The ideal candidate Significant demonstrable experience in a regulated IT environment Experience of direct line or matrix resource management Technical understanding of network and infrastructure environments, both virtual and physical Strong understanding of Service Management Framework principles and processes and the ability to apply your technical knowledge in project or programme activities. Solid Microsoft Office skills (Word, Excel, PowerPoint, Visio) (preferable) Project Management qualification (preferable) ITIL V3/4 Foundation qualification (preferable) ITIL V3 Service Operations Influential relationship management skills with stakeholders, colleagues, and users in pursuit of delivering high quality services whilst maintaining service targets Strong communication skills both written and verbal, not fazed by difficult conversations Strong analytical skills, and able to make sense of complex problems quickly Team player and willingness ‘to get stuck in’ where needed Why apply? My client is one of the companies I work with who are dedicated to making their working environment somewhere that employees will thrive and grow. They look at candidates not only through their skills but also in what they bring as a person using their soft skills. If you want to work for a company that puts effort into their teams, then this could be the right environment for you. Competitive salary and benefits Company pension scheme One paid charity day per year Collaborative, supportive organisation committed to developing full potential Industry recognised qualifications (if applicable) Excellent opportunity for career progression based on delivery, output and alignment to company values. Access to Mental Health First Aiders and an extension Employee Assistance Programme Current working arrangements are 100% remote working due to COVID 19. Future working arrangements will be mainly working from home, however the successful candidate will need to travel to the Carlisle office when required, perhaps a couple of days every fortnight. Working arrangements can be by negotiation. Interested? Please apply online and ensure you have the right to work in the UK. As my client is a regulated business, if you are successful, you must be willing to have basic checks done as part of the recruitment process.

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