Project Lead \ Business Analyst: 12-Month Fixed Term Contract Are you an IT Projects Professional with experience delivering Process and Systems change, preferably in an ERP or manufacturing environment? Do you possess solid Business Analysis skills together with great organisational skills? Can you negotiate, influence, and motivate across the business and external suppliers to ensure project milestones and objectives are met? We are looking for an experienced Project Lead \ Business Analyst to support the IT Department. The role is a fixed-term contract (12 months) to provide secondment backfill and support a high level of project activities to support a broad transformation programme. The successful candidate will join a close-knit, multi-disciplined team and be capable of wearing multiple hats to deliver the team's work programme supporting our businesses goals. What will you be doing? Reporting to the Head of IT, the Project Lead \ Business Analyst role is responsible for delivering assigned projects from analysis to implementation and the realisation of projected benefits. The successful candidate must be flexible to adapt and support the deliverables at all stages of a project or assigned work. The role requires effective coordination of all assigned projects, scoping, planning, delivery, change management, including oversight of any risks and issues. The successful candidate must create and maintain focus, enthusiasm, and delivery momentum. The Project Lead \ Business Analyst must have proven experience in IT project delivery, providing project leadership and business analysis skills in different arenas. In-house development 3rd party application implementation, Technical infrastructure experience is desirable. Facilitating the definition of project scopes, requirements, and deliverables. Ensuring effective quality assurance and the overall integrity of the project, and adherence to business priorities and requirements. Ensuring deliverables are to an agreed quality level, on time, and within budget (where applicable), per the approved project plan. Managing third party contributions to the projects (where applicable). Managing communications with all stakeholders and reporting the progress of the programme at regular intervals. Managing both the dependencies and the interfaces between projects \ live services. Identifying & managing risks and issues in business processes and systems until a successful outcome is achieved. Working with the wider organisation to manage the transition to new business-as-usual positions. Initiating extra activities and other management interventions wherever gaps in the project or desired outcomes are identified, or issues arise. Developing a robust training agenda to ensure programme deliverables are successful upon implementation. Facilitating discussions to critically review current processes for effectiveness, quality and simplification. Monitoring and measuring the benefits of post-process implementation. Recommending business and technical solutions to improve operational effectiveness and reduce complexity. You will assist ISD leadership in delivering the programme of work in support of business goals. What Experience do you need to bring? Project management experience is a necessity; ideally, 5-10+ years in IT project leadership \ business analysis \ team leadership. Ideally, background in leading and coordinating programmes with a high level of process and systems change, plus previous IT implementations involving integrations with multiple systems. Experience in ERP related projects is essential, and a background delivering in a manufacturing setting is preferred. Effective project leadership, interpersonal and communication skills. Effective knowledge of techniques for planning, monitoring, resourcing and managing projects. Strong analytical skills, including how to model processes & support business change. The ability to lead projects and work collaboratively with a range of people with respect and create a sense of community Experience working with multiple stakeholders and workstreams. The ability and creativity to find ways of solving or pre-empting problems. Effectively multi-task whilst ensuring attention to detail Excellent written and verbal skills. The ability to converse confidently with both technical and non-technical people ensuring shared understanding on all sides. Excellent time management skills. Focus on results, setting high work standards for self, and demonstrate the drive to meet project milestones. Focus on the customer, addressing the needs of end customer and project team members, continually seeking opportunities to improve quality and delivery excellence. The ability to negotiate, influence, and motivate across the business and external suppliers to ensure project milestones and objectives are met. The ability to elicit and apply business understanding coupled with technology knowledge to shape and deliver the best-fit solutions for the company. What is in it for you? Working with an industry leader in their field, this is an opportunity to get involved with a great systems modernisation programme that will take the company to the next level. The role is a fixed term contract so on top of the salary you will receive all the benefits that are available to full time employees, i.e., pension, holidays etc. There may be an opportunity for the right candidate to become a permanent member of the team after the fixed term contract.
Service Delivery IT Manager Can you oversee the delivery of high-quality service to companies across a group structure? Do you know how to assess priorities and ensure that IT resources are deployed to maximum effect? Are you someone who excels in customer facing roles, do you thrive on building strong engaged working relationships across diverse functional departments? Can you roll your sleeves up and be hands-on whilst leading your teams? If you can answer “yes” to all of the above, this is a role that will drive your energies and allow you to excel using your strengths and expertise. What will you be doing in this role? The purpose of the role of Service Delivery IT Manager is to oversee the delivery of high-quality services to the group and ensure support and service delivery processes are in place to meet business needs. This role is a hands-on position in maintaining business services, provisioning new and changes to services, communication & control as well as showing leadership in change and improvement initiatives. This position is a customer-facing role. It requires that you establish excellent engagement throughout the group, manage expectations and lead a team to achieve operational service delivery excellence. Services Delivery Processes & continuous improvement Supervise the service delivery team Manage Customer Expectations Cost-Effective IT Services and control of licensing/ budgets Building Partnerships – being visible within the group businesses Service Reporting Quality Assurance and Risk Management across IT What knowledge and experience are required in this role? You should be an IT Service professional with at least 5 years leading teams whilst building a culture of excellence. As this is both a strategic and hands-on role you should bring the following technical skills. Infrastructure, software, and hardware (e.g., Virtualisation, RDS, Networking, firewall technologies, Active Directory, PC, software & cloud deployment, Microsoft365). Requires a supporting knowledge of telecommunications. A good understanding of industry standards and cybersecurity, e.g., including but not limited to ISO9001, ISO027001, Cyber Essentials and ITIL. Understanding of project management principles. Excellent coordination skills. Ongoing technical skills developments and certification where required. Experience in working on IT projects\Service Delivery. Ability to map IT environments\landscape – current & future states. Excellent skills in standard Windows Office applications – Word, Excel & PowerPoint, Office 365. Experience in SharePoint & planning tools such as MS Project is desirable but not essential. Ability to prepare high standard status reporting materials for our business, IT team & IT Leaders. Excellent numeracy skills plus a base understanding of finance\budgeting are desirable. What characteristics do you need to succeed in this role? Leading teams requires not just technical leadership but a whole range of soft skills. This is a key role in the IT team, it is as much about how you go about things as it is about technical excellence. Logical and analytical reasoning plus persistence to support problem-solving. Communication skills, including active listening and playback to demonstrate understanding of customer & team needs. Positive influencing skills. Respect for the individual customer or team member. Teamworking. Ability to adapt and learn. Ability to prepare overview training material. Ability to prepare design processes and procedures, plus developing and deploying supporting information. Prioritisation skill. What is in it for you? This is a role that reports directly into the IT Leadership team, it is an opportunity to own the areas identified and put your stamp on how things should be done. This role should be the steppingstone to senior leadership roles in IT. The role pays up to £48k depending upon experience and has all the usual benefits associated with a manager role.
IT Infrastructure Manager – Security and Infrastructure Do you have the knowledge and skills to lead strategically on IT Infrastructure and IT security? Can you focus on the delivery of great Service whilst leading and developing a Technical Infrastructure team? Are you someone who wants a leadership role whilst showing the value of your hands-on knowledge in Infrastructure and Security Technologies? If the three statements describe what you can do and what you can deliver value doing, then read on. This is a great opportunity for an IT Infrastructure Technology leader who wants to play a key part in a technology modernisation for a great company. What will you be doing? Working as a key part of the IT Leadership team, this role is responsible for developing the strategic direction & services to enable the business to function securely & resiliently. Core responsibilities include Infrastructure architecture and the leadership & development of the technical infrastructure team Responsibility for growing the cybersecurity programme and evolving the Group’s transition to a mature secure and operational robust environment. Day to day services delivery Ensuring that the IT strategy for infrastructure and security requirements supports the business in term of growth and strategy. Proposing a strategy for information security and IT infrastructure technologies\services. Implementing and overseeing the deployment of information security and IT infrastructure technologies. Developing and implementing business continuity plans. Day to day service delivery, infrastructure architecture & operational excellence improvement programme. Strong strategic & tactical leadership to drive all programmes, including leadership development of team. Driving change projects and building new IT capabilities. Complying with any necessary regulations and compliance requirements. Security Dedicated responsibilities to ensure security has the necessary business credence & governance. Security best practice, threat intelligence, and incident response. An influential voice in security in the support of: Technology & infrastructure decisions Enterprise risk management Empowering all of IT in the delivery of security operational excellence. Business engagement Leading our business through change in support of the security programme Driving a continuing programme of engagement to ensure everyone in our company is part of our cybersecurity defence. Accreditation implementation programmes, attainment & ongoing testing\compliance. Devising IT solutions to minimise the risk of cyber-attacks. What skills and experience do you need? Whilst a recognised IT Security accreditation would be nice, evidence of working and knowledge in that area would suffice as long as it can be evidenced. In depth knowledge and ability to architect Infrastructure solutions based upon Microsoft technologies. A strong focus on service to your business colleagues together with a natural ability to present solutions to senior business executives. Degree level qualifications or equivalent. Appropriate industry-recognised security qualifications or equivalent. The personal strengths you need to bring with you Understanding of business needs and the ability to support business leaders. Security focus Strong technical knowledge and capability in the implementation and configuration of security and IT systems. Strong planning and project management capability. Ability to manage & transform a complex technical infrastructure landscape. Ability to prepare and manage budgets and investments. Strong communication skills to communicate with people at different levels within the business. What is in it for you? This is a role that is part of the IT Leadership team, it is an opportunity to own the areas identified and put your stamp on how things should be done. The role pays up to £65k depending upon experience and has all the usual benefits associated with a senior role.
Are you a Developer who can lead and influence others around you? Are you ready to step up into a role where your skills, inquisitive nature and tenacity will thrive in an open and tight knit team? Are you looking for an organisation with little or no bureaucracy that is growing and evolving? Then this could be the role for you! I am looking for a self-motivated, driven and enthusiastic individual to join a growing IT Team as a Senior Developer, based in Blackburn at the head office. You will be responsible for improving and maintaining the company's Bespoke Software solutions. Delivering IT projects on time and engaging with other departments to ensure that this happens is a key part of the role as well as assisting your colleagues with knowledge transfer regarding application that you have developed and providing day to day IT support for the Group. The role is currently remote due to Covid and is currently under review for post Covid operating. It is likely to be a mix of home and office work. Experience and skills; Must haves Strong OO design knowledge. Good knowledge of test-driven development and continuous integration. 5 years+ professional experience with the following C#, ASP.NET, CSS, JQuery, T-SQL. 2 years+ professional experience with the following HTML5, MVC, Angular, EF. Integration of web APIs - REST/JSON/XML. Strong knowledge and experience with various DBMS. Proven work experience in an agile environment (Scrum). Strong knowledge of version control and task tracking systems. 5+ years commercial experience. Team player. Comfortable with collective code ownership and pair programming. Creative problem solver and able to think out-side the box. Excellent communication skills both written and verbal. Desirable SSRS / Crystal Reports Experience Ionic framework Why This Role? Established in 1993, the company has grown into one of the UK's largest and best-known companies in their field. As one of the employees you will be part of a growing organisation that is constantly looking for new ways to expand and develop their systems, processes and most importantly, you. They have a very strong operating model and are financially strong. None of their software development team have been required to furlough during the various Covid lockdowns. Benefits include: Competitive Salary. Auto enrolment pension scheme. Childcare vouchers. Discounted gym membership (T&C's apply). 33 days holiday (including Bank Holidays). Free on-site car parking. A Personal Development Plan for all employees after 3 months service. Excellent career progression plans. Easily accessible by commuters. If you think you have the necessary skills, experience and personal qualities to make a difference at this company and help them take the next step in their expansion, please apply and hear more about this great opportunity.
The Role My client is a market leader with a strong brand and reputation. They are looking for a solid Project Manager to work as part of the team who are tasked with delivering the Change Strategy for the business. As Project Manager you will support the Head of Programme Management by providing in-house management expertise for change projects across the business. You will work with both internal and external stakeholders to plan, co-ordinate and implement change projects to maximise the operational effectiveness of the business, as identified within the companies Change Strategy. You will utilise your analysis skills to support management in the selection of the best way forward to achieve the business objectives for a given project, and to ensure delivery of projects to time and budget. Role modelling the companies values and behaviours at all times you will ensure that excellent service and operational standards are achieved. What are we looking for? You will be a project manger who can work with minimal direction within a tight knit team. You will understand that projects are all about realising the benefits identified with Business Cases and have the knowledge and skills to unite different teams (and 3rd party suppliers) around common goals and targets. The successful candidate will have a natural ability to understand business benefits, business processes and the human side of change delivery. Your organisational skills in planning, mobilising and delivering projects from concepts through to benefits realisation will be second to none. As a PM you will be a natural and accurate communicator who will be comfortable with all levels of the business. You will be able to communicate complexity in simple, clear and concise terms and will be the champion for what your projects will deliver. What is on offer? The role is initially fully remote, however when the Covid-19 rules are relaxed the successful candidate will be required to be on-site when required, this could be one or two days a week, however as a seasoned PM you will understand that travel and on-site attendance may be required as and when project tasks demand it. The role is full-time (39 hrs per week) and will pay a good salary depending on experience. There are all usual benefits including holidays, matched pension contributions and staff discounts. The working environment is first class with modern class leading offices and facilities. About the role The Project Manager role is seen as especially important to ensure that Change Projects are delivered successfully. The right candidate will understand and be able to evidence doing the following; Drives Business Success (key outputs that form the basis of the role in terms of deliverables and expectations) To provide the required levels of performance within all assigned areas of work, working to deliver a consistent and exceptional service to our customers and colleagues To take ownership of assigned projects through their lifecycle, adhering to agreed quality gates and controls, whilst ensuring they are delivered on time and to budget To ensure that all projects have a signed off business case before proceeding To ensure that any changes do not compromise any data integrity, data security or system security, or impact adversely upon our customers, and are compliant with all applicable UK regulations Post completion of each project, to review and report upon actual benefits realised versus those projected in the business case, making recommendations for improvement You will be responsible for the effective matrix management of project resources Operational Excellence (specific measures and processes the post-holder is expected to adhere to) To effectively manage concurrent projects of different sizes and business priorities. To be capable of communicating equally effectively with both technical and non-technical colleagues To be an expert in the company’s business processes To capture business requirements and translate these into functional requirement specifications, working with internal business stakeholders and third parties where needed To use your strong technical knowledge of our end-to-end system processes, to support your effective interactions with the IT team To identify and work closely with key stakeholders from internal teams, ensuring that the right people are consulted at each stage of a project To work autonomously whilst dealing with day to day issues, whilst keeping your manager informed and escalating when appropriate To be adaptable to meet the ever-evolving needs of the company. Being an Ambassador for the business (specific ways in which this role can work to ensure that the business remains a great place to work and shop) To embrace change and respond positively to feedback, being adaptable in taking on new challenges to meet the ever-changing needs of our business and customers To understand that our actions have an effect on colleague and customer relations and that our performance can enhance colleague and customer satisfaction To uphold and demonstrate the business values and behaviours at all times, playing your part in making the business a great place to work To build effective working relationships with members of the team, other colleagues and also 3rd parties, treating everyone with respect To adapt to and take ownership of the daily changing needs of the department To carry out any other reasonable duties that meets the day-to-day needs of customers and colleagues About you You must be able to demonstrate your PM experience and knowledge in delivering Change Projects. This is a role where you must demonstrate the ability to lead and influence those around you with minimal supervision. Essential – the ‘must haves’ A minimum of 4 years’ experience of project management, including demonstrable exposure to common project management methodologies Strong analysis skills enabling you to rigorously consider viable solutions to a given problem and determine the most appropriate option Exposure to system architecture and design, able to understand the relationships and integrations between existing business systems Capable of understanding business processes in-depth, and how these map onto the end to-end system and data flows Able to work either alone or part of a team to deliver a high standard of service to your internal customers Willing to travel occasionally as required by the role. A professional approach to work and the ability to receive, understand and carry out tasks to meet the day-to-day needs of the department Strong planning and time management skills enabling optimised management of competing demands, and the ability to work effectively under pressure A high level of accuracy, attention to detail and conscientiousness Excellent literacy and numerical skills Adaptable to meet the changing needs of our business and customers Desirable – the ‘nice to haves’ Experience using JIRA for work management and Confluence for collaboration Experience of working in the retail industry Knowledge of the business and their products If you feel you can demonstrate how you have worked and been successful in a similar role please do get in touch for a confidential discussion. The role is only open to those who are currently allowed to work in the UK and who can demonstrate experience of working in a similar role. If you do not have the correct working visa or are just setting off on your career in this area, then regrettably this role is not for you.
C# Developer (remote but UK based) Are you a Developer who can lead and influence others around you? Are you ready to step up into a role where your skills, inquisitive nature and tenacity will thrive in an open and tight knit team? Are you looking for an organisation with little or no bureaucracy that is growing and evolving? Then this could be the role for you. My client has an exceptionally strong order book and is investing in its IT team. The company is a leader in its field and has lined up some exciting internal and customer facing projects. The team are close and often work as paired programmers despite being fully remote. They thrive on getting involved with new technologies and actively encourage the learning of new skills in the team. What are we looking for? We are looking for a self-motivated, driven and enthusiastic individual to join a growing IT Team as a Remote C# Developer. You will help deliver enterprise-level software via continual improvements under the Agile methodology. You’ll be surrounded by smart, highly-capable people in a collaborative environment that encourages the sharing of knowledge and experience. You’ll be passionate, have excellent communication &people skills and a desire to find the right technical solution. Key Roles and Responsibilities Engages with clients, or their representatives, to understand underlying requirements Formally demonstrates software to clients or their representatives. Providing user support for business applications, resolving user enquiries and issues. Preparation of functional specifications where required. Identifies system deficiencies and recommends solutions. Provide Root cause analysis in Production errors Designs and develops software in line with quality standards Knowledge and Skills Required Essential skills Very strong C# coding skills, including implementation based upon OO, DRY and SOLID principles Good communication skills both in written and verbal format with the ability to convey complex technical concepts clearly and concisely Experience in Agile methodology Good technical design skills including OO design principles and design patterns Willingness to attend client premises to install/ support our software products Desirable skills A strong analytical mind Commercial experience of Microsoft SQL Server Responsive web design ORMs such as NHibernate HTML5 user interface framework, i.e. Kendo Ui, React or VUE This is an opportunity to join a growing team who are being backed by the company to use technology to help the company grow further.
Network Security Engineer - Cumbria An exciting opportunity has arisen to join the IT Department of a UK based global company. They are the manufacturers of Guardian©, the world's most sophisticated banknote substrate. Located on the edge of the Lake District National Park and our employees can enjoy the many opportunities this offers; from mountain climbing, hill running and formal walking challenges to days out or weekend camping, and if this isn't your scene, then you will still benefit from the quality-of-life Cumbria offers. What are we looking for? The Network Security Engineer is responsible to ensure a robust and secure IT environment is maintained through appropriate administration and development as part of the Global IT Security Group. Responsibilities of the role include: Maintain the dedicated networks for production & security systems as part of a global team. Perform diagnostics & analysis of firewalls, routers, switches and associated systems to ensure maximum system reliability & security Maintain and manage Splunk and Splunk ES environments Monitor and maintain technical infrastructure & network traffic to optimize security, performance and efficiency Configuration of firewalls, switches and routers as appropriate Monitor and maintain SD-WAN connectivity between sites Manage PKI distribution and issue/revoke certificates Develop regular penetration testing plan Identify potential threats and vulnerabilities and propose/implement mitigating solutions Strong Network Protocol Knowledge Packet Capture and Analysis Ability to feed threat intel and vulnerability information to the larger IT team Management of a PKI solution · Working Experience with one or more of the following or similar: Palo Alto (PANOS/Panorama) Cisco (IOS/SourceFire/ISE/WLC/PI) Tripwire/Wazuh/OSSEC Qualys/Nessus Splunk/Splunk Enterprise Security As the successful candidate for this role, you should have strong critical information seeking and analytical skills. You will be appropriately qualified with a minimum of 5 years commercial experience. This is not a starter role, you need to be able to demonstrate how you have delivered the majority of the requirements above. What are we offering in return? My client is on a mission to become a Great Place to Work and become employer of choice in the process. They have values which are central to all they do; Grow, Accountability, Collaboration and Integrity and are a very people oriented organisation. The salary for this role will be up to the band median of £47,392, plus on call allowance, depending on relevant experience. In addition to this we offer performance related pay and annual performance bonus so the ability to directly affect your reward is entirely in your hands. Additionally, you will be given 25 days holiday (plus bank holidays), the ability to work from home and enjoy flexible working hours. There is a great salary sacrifice pension where the company will match up to 9% of your contribution; income protection and a death in service benefit of four times your salary. A Health Care Cash Plan by Healthshield is provided to cover yourself and all dependent children up to the age of 21 (24 if in full time education). This can be upgraded as desired. and even more benefits.... Big discounts in terms of instant vouchers, re-loadable cards and cash-back at hundreds of high street and online retailers Additional holiday purchase of up to 5 days Wellbeing portal which covers health, fitness and many tasty recipes Cycle to Work Scheme Discounted Gym membership at the gym across the road; handy for those lunchtime sessions Local discounts negotiated by request. Onsite parking If you have the right skills and experience for this role and would like to work for an employer who values their staff, then please apply. These roles do not come around very often. Work remotely:
Systems Developer/Analyst - VB & SQL ·Do you have over 5 years’ experience as a Systems Analyst Developer using VB6 & SQL in a manufacturing environment? ·Are you someone who likes to get the analysis right before looking to develop solutions? ·Can you use your soft skills to get the best from colleagues and users? ·Do you understand manufacturing businesses and ERP solutions? If all the above describes you and your skillset, my client has a great opportunity which is being offered as an initial 12-month fixed term contract with the likelihood to become a permanent role for the right candidate. What will you be doing? Working as part of the IT Team, you will be working on new solutions together with supporting and enhancing existing solutions. Providing advice and ongoing systems support to teams and individuals. Produce quality outputs for each phase of the development cycle. Identifying areas for improvement, assisting users in developing improvements and procedures. The delivery of solutions linking complex features of the programming language, database structures and other application interfaces, providing the business with an effective solution. Developing options for review to reach a solution to achieve the best outcome which may mean adapting \ enhancing an earlier approach. Extracts data from databases to support users. Executes investigations in support of business system development and service delivery. Supports other members of the IT Department, including the identification of solutions to business problems. What Skills do you need to have? The VB & SQL – Systems Developer/Analyst should have: Information systems and commercial experience in support of projects through all development stages from evaluation to implementation. Competent in Visual Basic 6 & SQL. Knowledge of the structure and use of Microsoft development tools. Understanding of database structures, accessing, interfacing, and reporting data. Ability to link applications. System design: Business analysis. Designing solutions. Specifying solutions. Testing. Training. Support and maintenance. Your Experience 5 + years of relevant experience in VB6 plus SQL development. Experience in Manufacturing ERP desirable. Manufacturing environment experience desirable. What is in it for you? Working with an industry leader in their field, this is an opportunity to get involved with a great systems modernisation programme that will take the company to the next level. The role is a fixed term contract so on top of the salary you will receive all the benefits that are available to full time employees, i.e., pension, holidays etc. There may be an opportunity for the right candidate to become a permanent member of the team after the fixed term contract.
IT Service Assurance Lead · Are you someone who understands how to manage IT Incidents so that you get to the root cause in a logical and controlled manner? · Do you have the vision to help create and be part of a brilliant Service Management function? · Do you understand the value that great Change Control delivers in a constantly evolving IT environment? · Can you take those around you on a journey towards successful and transparent technical releases through great change control? If you are all the above and you want to build your career with a Financial company that cares about its staff and communities, then this may just be the right role for you. The role of IT Service Assurance Lead has been created to support and help drive forward the growing Service Management functions with IT. You will play a pivotal role in managing IT incidents and Problems from point of identification, right through to resolution. You’ll also be responsible for ensuring the necessary governance is being applied to the key Service Management functions within the organisation, which include Change, Incident and Problem Management. What will you be doing? Act as Incident Manager when an IT incident is identified, running the Incident bridge, coordinating resources and activities to clear, communicate and recover incidents as quickly as possible. Complete Incident and Risk Event reporting, whilst identifying trends and challenging areas for any inconsistencies in quality or actions taken Work closely with the Service Desk in embedding and growing the Incident Management process with the objective to work towards an SLA service offering Manage the Change Management process by ensuring all changes have been correctly impacted assessed, documented and approved, challenging requestors and owners as required to protect the live environment. On occasion you may be expected to run CAB Take on the role of Problem Manager when complex problems have been identified, completing route cause analysis with teams across the business and ensuring solutions are considered in relation to cost, time and benefit to the business Champion the use of workflow knowledge base and service desk tools to ensure the lifecycle of changes, problems and incidents are captured correctly and as such can be reported on effectively Proactively identify and log risks off the back of incidents, problems, and change activity, whilst taking ownership where appropriate to help mitigate or even remove risks within IT’s control What are we looking for? Whilst we know what our dream candidate would be, we know that there are many different characteristics and skills that will make someone successful in this role. If you feel you can do all the tasks identified above but don’t meet all of the criteria below, don’t worry, you can still apply and focus on demonstrating why you would be the best candidate for the role. The ideal candidate Significant demonstrable experience in a regulated IT environment Experience of direct line or matrix resource management Technical understanding of network and infrastructure environments, both virtual and physical Strong understanding of Service Management Framework principles and processes and the ability to apply your technical knowledge in project or programme activities. Solid Microsoft Office skills (Word, Excel, PowerPoint, Visio) (preferable) Project Management qualification (preferable) ITIL V3/4 Foundation qualification (preferable) ITIL V3 Service Operations Influential relationship management skills with stakeholders, colleagues, and users in pursuit of delivering high quality services whilst maintaining service targets Strong communication skills both written and verbal, not fazed by difficult conversations Strong analytical skills, and able to make sense of complex problems quickly Team player and willingness ‘to get stuck in’ where needed Why apply? My client is one of the companies I work with who are dedicated to making their working environment somewhere that employees will thrive and grow. They look at candidates not only through their skills but also in what they bring as a person using their soft skills. If you want to work for a company that puts effort into their teams, then this could be the right environment for you. Competitive salary and benefits Company pension scheme One paid charity day per year Collaborative, supportive organisation committed to developing full potential Industry recognised qualifications (if applicable) Excellent opportunity for career progression based on delivery, output and alignment to company values. Access to Mental Health First Aiders and an extension Employee Assistance Programme Current working arrangements are 100% remote working due to COVID 19. Future working arrangements will be mainly working from home, however the successful candidate will need to travel to the Carlisle office when required, perhaps a couple of days every fortnight. Working arrangements can be by negotiation. Interested? Please apply online and ensure you have the right to work in the UK. As my client is a regulated business, if you are successful, you must be willing to have basic checks done as part of the recruitment process.