Service Delivery IT Manager Can you oversee the delivery of high-quality service to companies across a group structure? Do you know how to assess priorities and ensure that IT resources are deployed to maximum effect? Are you someone who excels in customer facing roles, do you thrive on building strong engaged working relationships across diverse functional departments? Can you roll your sleeves up and be hands-on whilst leading your teams? If you can answer “yes” to all of the above, this is a role that will drive your energies and allow you to excel using your strengths and expertise. What will you be doing in this role? The purpose of the role of Service Delivery IT Manager is to oversee the delivery of high-quality services to the group and ensure support and service delivery processes are in place to meet business needs. This role is a hands-on position in maintaining business services, provisioning new and changes to services, communication & control as well as showing leadership in change and improvement initiatives. This position is a customer-facing role. It requires that you establish excellent engagement throughout the group, manage expectations and lead a team to achieve operational service delivery excellence. Services Delivery Processes & continuous improvement Supervise the service delivery team Manage Customer Expectations Cost-Effective IT Services and control of licensing/ budgets Building Partnerships – being visible within the group businesses Service Reporting Quality Assurance and Risk Management across IT What knowledge and experience are required in this role? You should be an IT Service professional with at least 5 years leading teams whilst building a culture of excellence. As this is both a strategic and hands-on role you should bring the following technical skills. Infrastructure, software, and hardware (e.g., Virtualisation, RDS, Networking, firewall technologies, Active Directory, PC, software & cloud deployment, Microsoft365). Requires a supporting knowledge of telecommunications. A good understanding of industry standards and cybersecurity, e.g., including but not limited to ISO9001, ISO027001, Cyber Essentials and ITIL. Understanding of project management principles. Excellent coordination skills. Ongoing technical skills developments and certification where required. Experience in working on IT projects\Service Delivery. Ability to map IT environments\landscape – current & future states. Excellent skills in standard Windows Office applications – Word, Excel & PowerPoint, Office 365. Experience in SharePoint & planning tools such as MS Project is desirable but not essential. Ability to prepare high standard status reporting materials for our business, IT team & IT Leaders. Excellent numeracy skills plus a base understanding of finance\budgeting are desirable. What characteristics do you need to succeed in this role? Leading teams requires not just technical leadership but a whole range of soft skills. This is a key role in the IT team, it is as much about how you go about things as it is about technical excellence. Logical and analytical reasoning plus persistence to support problem-solving. Communication skills, including active listening and playback to demonstrate understanding of customer & team needs. Positive influencing skills. Respect for the individual customer or team member. Teamworking. Ability to adapt and learn. Ability to prepare overview training material. Ability to prepare design processes and procedures, plus developing and deploying supporting information. Prioritisation skill. What is in it for you? This is a role that reports directly into the IT Leadership team, it is an opportunity to own the areas identified and put your stamp on how things should be done. This role should be the steppingstone to senior leadership roles in IT. The role pays up to £48k depending upon experience and has all the usual benefits associated with a manager role.
IT Infrastructure Manager – Security and Infrastructure Do you have the knowledge and skills to lead strategically on IT Infrastructure and IT security? Can you focus on the delivery of great Service whilst leading and developing a Technical Infrastructure team? Are you someone who wants a leadership role whilst showing the value of your hands-on knowledge in Infrastructure and Security Technologies? If the three statements describe what you can do and what you can deliver value doing, then read on. This is a great opportunity for an IT Infrastructure Technology leader who wants to play a key part in a technology modernisation for a great company. What will you be doing? Working as a key part of the IT Leadership team, this role is responsible for developing the strategic direction & services to enable the business to function securely & resiliently. Core responsibilities include Infrastructure architecture and the leadership & development of the technical infrastructure team Responsibility for growing the cybersecurity programme and evolving the Group’s transition to a mature secure and operational robust environment. Day to day services delivery Ensuring that the IT strategy for infrastructure and security requirements supports the business in term of growth and strategy. Proposing a strategy for information security and IT infrastructure technologies\services. Implementing and overseeing the deployment of information security and IT infrastructure technologies. Developing and implementing business continuity plans. Day to day service delivery, infrastructure architecture & operational excellence improvement programme. Strong strategic & tactical leadership to drive all programmes, including leadership development of team. Driving change projects and building new IT capabilities. Complying with any necessary regulations and compliance requirements. Security Dedicated responsibilities to ensure security has the necessary business credence & governance. Security best practice, threat intelligence, and incident response. An influential voice in security in the support of: Technology & infrastructure decisions Enterprise risk management Empowering all of IT in the delivery of security operational excellence. Business engagement Leading our business through change in support of the security programme Driving a continuing programme of engagement to ensure everyone in our company is part of our cybersecurity defence. Accreditation implementation programmes, attainment & ongoing testing\compliance. Devising IT solutions to minimise the risk of cyber-attacks. What skills and experience do you need? Whilst a recognised IT Security accreditation would be nice, evidence of working and knowledge in that area would suffice as long as it can be evidenced. In depth knowledge and ability to architect Infrastructure solutions based upon Microsoft technologies. A strong focus on service to your business colleagues together with a natural ability to present solutions to senior business executives. Degree level qualifications or equivalent. Appropriate industry-recognised security qualifications or equivalent. The personal strengths you need to bring with you Understanding of business needs and the ability to support business leaders. Security focus Strong technical knowledge and capability in the implementation and configuration of security and IT systems. Strong planning and project management capability. Ability to manage & transform a complex technical infrastructure landscape. Ability to prepare and manage budgets and investments. Strong communication skills to communicate with people at different levels within the business. What is in it for you? This is a role that is part of the IT Leadership team, it is an opportunity to own the areas identified and put your stamp on how things should be done. The role pays up to £65k depending upon experience and has all the usual benefits associated with a senior role.