SIMILAR JOBS

• IT Manager

  Depending on experience plus first class package

  North West

  Information Technology Head of IT Team Management

  Permanent

  IT Manager – to £47.5k depending on experience – Newton Le Willows (hybrid 2 days)

  • Are you a technologist who can align IT Strategy to meet business objectives?
  • Can you deliver great technology via 3^rd parties and a small in-house team?
  • Do you possess a “hands-on” ability to get involved with technical projects?
  • Have you managed 3^rd parties and set up agreements to ensure that they can deliver their promise?
  • Is IT governance including data governance something that you value?
  • Is working for an organisation who do the right things in the education sector important to you?

  If the above describes you and your skillset, I have an IT Manager opportunity that will allow you to become a key member of a successful and growing company.

   

  The company who are in the Educational Sector have plans in place for growth through the use of technology over the next 5 years. We are looking for a dynamic IT Manager to lead the IT Change. Your Vision and Drive will be a key strength, we would welcome applications from candidates for whom this role will be their next step up, as well as seasoned IT Managers.

  The company see themselves as a thoughtful organisation, they work hard with great creativity, but keep realistic eye on work life balance.

  To be successful in the role, you must be located within 60 mins commute of Newton Le Willows.

  Unfortunately, at this point we are not looking to sponsor visas for this role.

   

  What are we looking for?

   

  The IT Manager’s role is to ensure the streamlined operation of the IT Department in alignment with the business objectives of the organisation. This individual will plan, coordinate, direct, and design IT-related activities of the organisation, as well as provide administrative direction and support for daily operational activities of the IT department.

  The IT Manager will work closely with decision makers in other departments to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the organisation. This person will also define and implement IT policies, procedures, and best practices.

   

  What will you be doing?

   

  You will be leading the development and execution of the IT strategy, ensuring deep alignment with the organisation's goals and objectives. To do this you must be a natural in keeping current with the latest technology trends, fostering innovation, and direct research on potential technology solutions.

  • Oversee the creation, management and maintenance of an IT Department and technology roadmap, focusing on strategic priorities and future scalability.
  • Direct risk assessment initiatives, identify potential vulnerabilities, and establish mitigation strategies to support strategic goals.
  • Develop and implement IT policies and procedures that span architecture, security, disaster recovery, and purchasing, aligned with business objectives.
  • Establish and oversee IT governance frameworks and standard operating procedures including financial planning for the IT department, including budgeting, purchasing, and ongoing financial review.
  • Collaborate closely with stakeholders to define both business and system requirements for new technology implementations.
  • Approve and oversee projects within the IT project portfolio, ensuring alignment with strategic goals and governance frameworks.
  • Identify and eliminate shadow IT to ensure standardised processes and governance compliance.
  • Develop business case justifications and cost/benefit analyses for IT spending and initiatives.
  • Manage existing and potential external supplier relationships, including Requests for Proposal, negotiating, and administering contracts and service agreements.
  • Lead the deployment, monitoring, maintenance, and upgrade of all IT systems and hardware, ensuring compliance with strategic objectives.
  • Manage a high-performing IT team, covering recruitment, development, allocation of resources and performance evaluation.
  • Manage third party providers and then measure the delivery of their services.
  • Establish and maintain regular written and in-person communications with the organisation’s executives, department heads, and end users regarding pertinent IT activities.

   

  What skills and experience do you need to bring to the role?

   

  The role requires strong experience in leading IT functions with strong attention to detail in the delivery of technical solutions and IT services.  A university degree in the field of computer science or information technology, or an equivalent qualification with a minimum of 5 years related work experience. The skills required are a mixture of Technology Leadership, IT governance, Project Management and 3^rd Party Service Management. You will need to show a willingness and attitude to get involved with whatever is necessary to deliver a great IT service to the business.

  Strong leadership skills with excellent written and oral communication skills. You will possess a natural ability to conduct and direct research into IT issues and products as required which can then be presented in a user friendly non-technical manner.

  • Recognised certifications in IT governance or project management such as PMP, PRINCE2, or ITIL.
  • Familiarity with ISO27001 and other relevant Information Security industry standards and frameworks such as CISSP, CompTIA.
  • Understanding of IT governance principles and frameworks
  • Proficiency in strategic IT planning and development
  • Appreciation of business analysis and process capture methodologies.
  • Acumen in disaster recovery and business continuity planning
  • Familiarity with data governance principles and compliance requirements
  • Moderate technical expertise in network and PC operating systems
  • Working knowledge of network hardware, protocols, and standards
  • Understanding of Microsoft technologies and cloud computing
  • Awareness of relevant data privacy legislation and practices
  • Appreciation of solutions architecture, with a focus on aligning with business objectives
  • Fundamental knowledge of IT infrastructure components
  • Business case development and strategic planning
  • Budget and cost management, with a focus on cost reduction
  • Pro-active management of external suppliers and partnerships
  • Roadmap planning and maintenance, in alignment with business objectives
  • Creation and maintenance of Standard Operating Procedures aligned with business objectives.
  • Application and end-user support

   

  What is in it for you?

  Reporting to the Deputy CEO you will be an influential role in the organisation. The company is very successful in its market, and you may have the opportunity to travel outside of the UK when required.

  • Hours of Work: Monday to Friday – 37.5 hours
  • Hybrid working 2 days from home
  • Salary up to £47k depending on experience.
  • Pension Scheme – 8% employer contribution – 4.8% employee contribution
  • Death in Service – Salary x 2
  • Long Service additional holidays – up to 6 additional days.
  • No e-mails 7pm – 7 am
  • Sick Pay
  • Continued professional development.

  Unfortunately, at this point we are not looking to sponsor visas for this role.

   

   

• Technical Support Analyst

  Depending on experience

  North West

  Infrastructure

  Permanent

  Technical Support Analyst - £40k plus benefits

   

  • Are you a skilled technical engineer who thrives in a user facing environment?
  • Can you manage and exceed expectations in delivering support to business users?
  • Do you like getting involved with all areas of technical infrastructure as well as desktop computing?
  • Can you deliver change requests in a safe and controlled manner so that systems operate as planned in a BAU environment?
  • Are you comfortable working on your own and as part of a larger team?

  If the above describes you and you meet with the technical requirements (see below) for this role, it will be an opportunity to join a forward thinking and creative company who are undertaking a modernisation of their systems.

   

  What will you be doing?

  Reporting to the Projects, Process and Delivery Leader, you will be part of a team delivering high-quality Business As Usual IT services to the group. You will follow support and service delivery processes to meet business needs. This role is a hands-on position in maintaining business services, IT systems and operations, whilst designing and provisioning new systems/platforms within a controlled project environment.

  This position is a customer-facing role, and it requires that you establish excellent engagement throughout the group, manage expectations and work in a team to achieve operational service delivery excellence.

  • Assist in the review and implementation of new systems and the development of future IS strategies.
  • Provides advice and support to teams and individuals to identify systems improvements, resolve issues and identify opportunities to add value to the business through the use of systems.
  • Supports other members of the IS Department as necessary including the identification of technical solutions to business problems.
  • Manage end-user change requests through the appropriate documentation and procedures within the IS Department.
  • Executes investigations in support of systems requirements, liaising with the IS Development team and other colleagues in the delivery of any changes.
  • Preparation of operating procedures, technical documentation, reports and other supporting information in conjunction with other ISD staff and end-users to ensure knowledge sharing across the department.

  • Prepares and delivers training material to end-users.
  • Supports users in the use of generic applications software. 

  • The jobholder will have access to, and responsibility for, Systems Administration, PC Hardware and Software installations and configurations, Infrastructure, and other core systems facilities, which are provided, supported and maintained by the Group IS Department.

   

  What skills/experience do you need to be successful in the role?

   

  We are looking for IT Infrastructure Professionals with at least 3 years relevant experience in a commercial business environment. You should have a good education (or solid proven success in an Infrastructure Engineer role) with solid technical qualifications.

  As well as exceptional soft skills in communication, planning, and user engagement, you should be able to demonstrate sound technical knowledge in the following areas.

  • Infrastructure, software, and hardware (e.g. Virtualisation, RDS, Networking, firewall technologies, Active Directory, PC, software & cloud deployment, Microsoft365, Exchange Administration, Azure AD and SharePoint.
  • Requires a supporting knowledge of telecommunications.
  • A good understanding of industry standards and cybersecurity, e.g. including but not limited to ISO9001, ISO027001, Cyber Essentials and ITIL.
  • Understanding of project management principles. Excellent coordination skills.
  • Ongoing technical skills developments and certification where required.
  • Experience in working on IT Service Delivery
  • Excellent skills in standard Windows Office applications – Word, Excel & PowerPoint, Office 365.

  Experience in SharePoint & planning tools such as MS Project is desirable but not essential.

  As a team member, how you go about your job and your soft skills are just as important as your technical knowledge. To be successful, you should be able to demonstrate how you have used the following skills.

  • Logical and analytical reasoning plus persistence to support problem-solving.
  • Communication skills, including active listening and playback to demonstrate understanding of customer & team needs.
  • Positive influencing skills.
  • Respect for the individual customer or team member.
  • Teamworking.
  • Ability to adapt and learn.
  • Prioritisation skill.

   

  What is in it for you?

  Getting to join a team who are undertaking a modernisation is not an everyday opportunity. This team is proud of what they do and how they bond as a team. As a company, you will be joining a progressive company who’s core business is about helping their customers use modern materials in an environmentally friendly way. They are involved in many nationally recognised projects; it is a company that you can be proud to be part of.

  We are offering a competitive salary and benefits including.

  • The chance to pave your career with a global leader you’ll have support from your line manager and a range of learning & development programmes.

  • We will help you save for your retirement - join our pension scheme and we’ll match contributions up to 6%
  • 25 days’ holiday per year (pro rata) plus bank holidays
  • Free health cash plan so you can claim back cash for a range of medical expenses.
  • Wellbeing support - including a 24/7 employee assistance programme (EAP) for you and your nearest and dearest.

• 2nd - 3rd Line Support Engineer - Carlisle

  Depending on experience

  North West

  Infrastructure Network and Comms

  Permanent

  2^nd / 3^rd Line Support Engineer - Carlisle

  My Carlisle based client has a vacancy for a 2nd/3rd Line Remote Support Engineer. They are a well-respected and established MSP with a great book of business across Cumbria and the North.

  What will you be doing?

  You will be responsible for delivering a professional level of remote IT Support to customers as well as assisting with routine backup monitoring. The successful applicant will be based at the Carlisle Office and will work full time Monday - Friday 08.30 - 17.00hrs.

  What Skills and Experience do you need to be successful in the role?

  The successful applicant would need to be able to demonstrate strong diagnostic and technical skills as well as a good level of knowledge in the following areas:

  • Microsoft Windows Server including AD, DHCP, DNS & Group Policy Management.
  • Microsoft Windows Desktop including Windows 10 & Windows 11.
  • Active Directory & Azure Active Directory.
  • Office 365 Administration including Exchange, Teams & Sharepoint.
  • Networking (Switches/Firewalls/Routers/WIFI).
  • Microsoft Office Applications.
  • Virtualisation with Microsoft Hyper-V.
  • MDM – Mobile Device Management.
  • Data Backup & Recovery Methods

  In support of your technical skills, you need great soft skills, organisation and the knowledge of how to get things done in a team environment.

  • Strong communication skills.
  • Minimum of 2 year’ experience in 2nd/3rd line helpdesk support.
  • Troubleshooting complex IT issues.
  • Organised and able to work in a fast-paced environment.
  • High attention to detail.
  • Customer focused.

  What is in it for you?

  In return the successful applicant can expect the full support of a highly ambitious IT company established in 2001 which includes ongoing training, competitive salary based upon experience, enrollment into the Company pension scheme which the Company contributes to, 25 days holiday per annum plus Bank holidays, a company laptop and uniform.

   

  Salary: £25,000.00-£30,000.00 per year