SIMILAR JOBS

• Technical Support Analyst

  Depending on experience

  North West

  Infrastructure

  Permanent

  Technical Support Analyst - £40k plus benefits

   

  • Are you a skilled technical engineer who thrives in a user facing environment?
  • Can you manage and exceed expectations in delivering support to business users?
  • Do you like getting involved with all areas of technical infrastructure as well as desktop computing?
  • Can you deliver change requests in a safe and controlled manner so that systems operate as planned in a BAU environment?
  • Are you comfortable working on your own and as part of a larger team?

  If the above describes you and you meet with the technical requirements (see below) for this role, it will be an opportunity to join a forward thinking and creative company who are undertaking a modernisation of their systems.

   

  What will you be doing?

  Reporting to the Projects, Process and Delivery Leader, you will be part of a team delivering high-quality Business As Usual IT services to the group. You will follow support and service delivery processes to meet business needs. This role is a hands-on position in maintaining business services, IT systems and operations, whilst designing and provisioning new systems/platforms within a controlled project environment.

  This position is a customer-facing role, and it requires that you establish excellent engagement throughout the group, manage expectations and work in a team to achieve operational service delivery excellence.

  • Assist in the review and implementation of new systems and the development of future IS strategies.
  • Provides advice and support to teams and individuals to identify systems improvements, resolve issues and identify opportunities to add value to the business through the use of systems.
  • Supports other members of the IS Department as necessary including the identification of technical solutions to business problems.
  • Manage end-user change requests through the appropriate documentation and procedures within the IS Department.
  • Executes investigations in support of systems requirements, liaising with the IS Development team and other colleagues in the delivery of any changes.
  • Preparation of operating procedures, technical documentation, reports and other supporting information in conjunction with other ISD staff and end-users to ensure knowledge sharing across the department.

  • Prepares and delivers training material to end-users.
  • Supports users in the use of generic applications software. 

  • The jobholder will have access to, and responsibility for, Systems Administration, PC Hardware and Software installations and configurations, Infrastructure, and other core systems facilities, which are provided, supported and maintained by the Group IS Department.

   

  What skills/experience do you need to be successful in the role?

   

  We are looking for IT Infrastructure Professionals with at least 3 years relevant experience in a commercial business environment. You should have a good education (or solid proven success in an Infrastructure Engineer role) with solid technical qualifications.

  As well as exceptional soft skills in communication, planning, and user engagement, you should be able to demonstrate sound technical knowledge in the following areas.

  • Infrastructure, software, and hardware (e.g. Virtualisation, RDS, Networking, firewall technologies, Active Directory, PC, software & cloud deployment, Microsoft365, Exchange Administration, Azure AD and SharePoint.
  • Requires a supporting knowledge of telecommunications.
  • A good understanding of industry standards and cybersecurity, e.g. including but not limited to ISO9001, ISO027001, Cyber Essentials and ITIL.
  • Understanding of project management principles. Excellent coordination skills.
  • Ongoing technical skills developments and certification where required.
  • Experience in working on IT Service Delivery
  • Excellent skills in standard Windows Office applications – Word, Excel & PowerPoint, Office 365.

  Experience in SharePoint & planning tools such as MS Project is desirable but not essential.

  As a team member, how you go about your job and your soft skills are just as important as your technical knowledge. To be successful, you should be able to demonstrate how you have used the following skills.

  • Logical and analytical reasoning plus persistence to support problem-solving.
  • Communication skills, including active listening and playback to demonstrate understanding of customer & team needs.
  • Positive influencing skills.
  • Respect for the individual customer or team member.
  • Teamworking.
  • Ability to adapt and learn.
  • Prioritisation skill.

   

  What is in it for you?

  Getting to join a team who are undertaking a modernisation is not an everyday opportunity. This team is proud of what they do and how they bond as a team. As a company, you will be joining a progressive company who’s core business is about helping their customers use modern materials in an environmentally friendly way. They are involved in many nationally recognised projects; it is a company that you can be proud to be part of.

  We are offering a competitive salary and benefits including.

  • The chance to pave your career with a global leader you’ll have support from your line manager and a range of learning & development programmes.

  • We will help you save for your retirement - join our pension scheme and we’ll match contributions up to 6%
  • 25 days’ holiday per year (pro rata) plus bank holidays
  • Free health cash plan so you can claim back cash for a range of medical expenses.
  • Wellbeing support - including a 24/7 employee assistance programme (EAP) for you and your nearest and dearest.

• 2nd - 3rd Line Support Engineer - Carlisle

  Depending on experience

  North West

  Infrastructure Network and Comms

  Permanent

  2^nd / 3^rd Line Support Engineer - Carlisle

  My Carlisle based client has a vacancy for a 2nd/3rd Line Remote Support Engineer. They are a well-respected and established MSP with a great book of business across Cumbria and the North.

  What will you be doing?

  You will be responsible for delivering a professional level of remote IT Support to customers as well as assisting with routine backup monitoring. The successful applicant will be based at the Carlisle Office and will work full time Monday - Friday 08.30 - 17.00hrs.

  What Skills and Experience do you need to be successful in the role?

  The successful applicant would need to be able to demonstrate strong diagnostic and technical skills as well as a good level of knowledge in the following areas:

  • Microsoft Windows Server including AD, DHCP, DNS & Group Policy Management.
  • Microsoft Windows Desktop including Windows 10 & Windows 11.
  • Active Directory & Azure Active Directory.
  • Office 365 Administration including Exchange, Teams & Sharepoint.
  • Networking (Switches/Firewalls/Routers/WIFI).
  • Microsoft Office Applications.
  • Virtualisation with Microsoft Hyper-V.
  • MDM – Mobile Device Management.
  • Data Backup & Recovery Methods

  In support of your technical skills, you need great soft skills, organisation and the knowledge of how to get things done in a team environment.

  • Strong communication skills.
  • Minimum of 2 year’ experience in 2nd/3rd line helpdesk support.
  • Troubleshooting complex IT issues.
  • Organised and able to work in a fast-paced environment.
  • High attention to detail.
  • Customer focused.

  What is in it for you?

  In return the successful applicant can expect the full support of a highly ambitious IT company established in 2001 which includes ongoing training, competitive salary based upon experience, enrollment into the Company pension scheme which the Company contributes to, 25 days holiday per annum plus Bank holidays, a company laptop and uniform.

   

  Salary: £25,000.00-£30,000.00 per year

• IT Service Desk Analyst

  First class career development opportunity

  North West

  Infrastructure Network and Comms

  Permanent

  IT Service Desk Analyst

  • Are you a natural problem solver with 1-2 years’ experience in a commercial business?
  • Do you want to be part of a team at a growing and successful technology business?
  • Can you work in an efficient manner to meet contractual service levels?
  • Do you have a naturally customer focussed approach?

   

  What will you be doing?

  My client is passionate about people who innovate, collaborate and love what they do. They are looking for people who work and act with passion, rethink the existing and who always strive to find the best solution for our challenges. They develop future technologies and support talent to deploy their skills and reach their full potential.

  Reporting to the Service Delivery Manager, you will assist the IT Service Desk Team in providing first- and second-line technical support to all colleagues. Responsible for ticket creation, analysis, and progression, it is essential that you must have experience of working to targets and Service Level Agreements in a service desk environment. Constant engagement with customers and colleagues is a vital part of this role, so excellent written and verbal communication skills are essential. You must have a customer focused approach, excellent attention to detail and be able to work under your own initiative.

  • You follow day-to-day processes by ensuring accurate and timely upkeep of customer reported incidents through the call management system.
  • You will liaise with customers and internal department functions to troubleshoot and diagnose issues remotely whilst working in-line with service level agreements.
  • You provide point of contact support to our colleagues out of hours on a rota basis providing regular updates and escalation as required.
  • You will collaborate with customers and internal department functions to plan, schedule and control the release of solution updates to customer system environments.
  • You perform functional testing of our software solutions ensuring quality of service and product are of the highest standards.
  • You create high quality technical and customer facing documentation and reports.
  • You will provide guidance to external or internal users of all levels on use of our software, systems, and processes.
  • You collect, record, and maintain the configuration item database to track assets such as: products, systems, software and people.
  • You provide IT technical support and assistance to colleagues in addition to assisting where possible with other ad-hoc duties.

   

  What skills and experience do you need to excel in the role?

  This is an excellent opportunity to build on the skills and knowledge you already have. Working for a company who value their staff as their greatest asset, there is always something new that you will be able to learn.

  To be part of the team you should be able to demonstrate knowledge and experience in the following areas;

  • You have technical skills and experience of the following areas within a commercial environment: Microsoft Operating Systems, SQL databases, server hardware, TCP/IP networking.
  • You have strong customer service and interpersonal skills and experience.
  • You have previous experience within a commercial IT helpdesk or IT support team environment governed by SLA agreements.
  • You have experience of training, coaching or supervising users of IT systems.
  • You have excellent computer skills using Microsoft Office/ 365 product suite.
  • Any other relevant qualifications or experience covering the above will be considered.

   

  Great IT Professionals are not just about what you know, having the right attitude and organisational skills are essential too.

  • Strong organizational, problem solving, planning and time management skills to meet set targets and deadlines.
  • You are highly motivated, driven, and proactive.
  • You have excellent attention to detail.
  • You have excellent written and verbal communication skills.

   

  What is in it for you?

  This is a great career building opportunity to work within a great team who continuously learn which naturally leads to bigger and better roles if you show your value within the team.

  • Base Salary £24.5k
  • On-call payments
  • Pension
  • Hybrid working