SIMILAR JOBS

• Software Support Analyst (full SDLC)

  Depending on experience

  North West

  Information Technology Software Development Business Analysis Systems Analysis

  Permanent

  Software Support Analyst / Engineer - £30k - £50k depending on experience.

  • Are you someone who loves to get involved with the full project lifecycle including support tickets?
  • Can you identify problems and help write specifications for software solutions?
  • Is testing and bug recreation something you are naturally good at?
  • Can you plan and manage small software updates?

  If you can answer Yes to the above, I have a role with an industry leading business where you can get involved with all aspects of supporting, planning, defining, testing, and implementing software upgrades to help a leading business use strong digital touch points to enhance their offering to customers.

   

  What will you be doing?

  The Software Support Analyst / Engineer is a hands-on role within a small team to provide analytical and engineering resource for the company’s Logistics system and supporting applications. Duties include analysis of current business processes, creation of business and system requirement specifications, delivery of development projects, testing, providing end-user support, data import and extraction processes and EDI. The role will involve liaising with internal staff, external software vendors, trading partners and the business’s customer base.

  • Create system specifications, diagrams.
  • Create knowledgebase documentation.
  • Produce and maintain business process documentation.
  • End user support and problem resolution.
  • Manage the development and deployment of systems enhancements.
  • Testing software development and checking the requirements.
  • Identify and resolve program errors.
  • EDI configuration, implementation, and error management.
  • Test fixes and post resolution follow ups to ensure problems have been resolved.
  • Develop and support data import and export processes.
  • Identify user requirements and develop solutions for reporting, queries, and data extraction.
  • Provide end-user training.
  • Communicate changes, enhancements, and modifications to management, customers, trading partners and end-users.
  • Assist in the general management of the Company’s Logistics system, and software suppliers.

   

  What skills and experience do you need to bring to the role?

  Your attitude to doing what it takes to identify problems and propose, define and test new solutions is the most important thing here. You will be naturally tenacious with a natural ownership of problems and improvements that you are working on. We are looking at candidates from all levels, you do not have to have all the technical requirements if you posses the right mindset and attitude. Likewise, if you have a strong technical skills/experience match then you can potentially be at the top of the pay range. Our ideal candidate will have a College diploma or university degree in the field of computer science, information sciences, or related field and/or 3 years equivalent work experience.

  To be considered for the role you should have experience in many of the areas below.

  • Business Process and Systems Analysis
  • Business and System Requirement Specifications
  • Software Testing
  • Problem investigation
  • Relational Databases
  • SQL Commands
  • VBA / Visual Basic
  • Electronic Data Interchange
  • Networking Fundamentals
  • Web Applications and Mobile Apps
  • BI Tools

  • Programming background, either related college-level education or a hobbyist.
    • This comes in handy for Lobster, which makes use of programming logic but makes it more drag-and-drop.
    • Also comes in handy for change requests and making fixes directly to data, rather than through screens.
  • Experience working with various transmission protocols (HTTP, SFTP, FTPS, AMQP, SMTP, to name a few) for connecting to our trading partners.

  What is in it for you?

  You will get to work as part of a small, dedicated team who are driving the modernisation of a well-known business.

  This is not just about supporting what is in-place, it is about being creative and tenacious in identifying and implementing business improvements. You will get involved in many aspects of the SDLC and pick up skills that can lead to careers in areas such as Project Management.

  • £30k - £50k depending on experience.
  • 20 days holiday plus bank holidays
  • Flexibility to work from home when you have a reason not to be on-site.

   

   

   

• Technical Support Analyst

  Depending on experience

  North West

  Infrastructure

  Permanent

  Technical Support Analyst - £40k plus benefits

   

  • Are you a skilled technical engineer who thrives in a user facing environment?
  • Can you manage and exceed expectations in delivering support to business users?
  • Do you like getting involved with all areas of technical infrastructure as well as desktop computing?
  • Can you deliver change requests in a safe and controlled manner so that systems operate as planned in a BAU environment?
  • Are you comfortable working on your own and as part of a larger team?

  If the above describes you and you meet with the technical requirements (see below) for this role, it will be an opportunity to join a forward thinking and creative company who are undertaking a modernisation of their systems.

   

  What will you be doing?

  Reporting to the Projects, Process and Delivery Leader, you will be part of a team delivering high-quality Business As Usual IT services to the group. You will follow support and service delivery processes to meet business needs. This role is a hands-on position in maintaining business services, IT systems and operations, whilst designing and provisioning new systems/platforms within a controlled project environment.

  This position is a customer-facing role, and it requires that you establish excellent engagement throughout the group, manage expectations and work in a team to achieve operational service delivery excellence.

  • Assist in the review and implementation of new systems and the development of future IS strategies.
  • Provides advice and support to teams and individuals to identify systems improvements, resolve issues and identify opportunities to add value to the business through the use of systems.
  • Supports other members of the IS Department as necessary including the identification of technical solutions to business problems.
  • Manage end-user change requests through the appropriate documentation and procedures within the IS Department.
  • Executes investigations in support of systems requirements, liaising with the IS Development team and other colleagues in the delivery of any changes.
  • Preparation of operating procedures, technical documentation, reports and other supporting information in conjunction with other ISD staff and end-users to ensure knowledge sharing across the department.

  • Prepares and delivers training material to end-users.
  • Supports users in the use of generic applications software. 

  • The jobholder will have access to, and responsibility for, Systems Administration, PC Hardware and Software installations and configurations, Infrastructure, and other core systems facilities, which are provided, supported and maintained by the Group IS Department.

   

  What skills/experience do you need to be successful in the role?

   

  We are looking for IT Infrastructure Professionals with at least 3 years relevant experience in a commercial business environment. You should have a good education (or solid proven success in an Infrastructure Engineer role) with solid technical qualifications.

  As well as exceptional soft skills in communication, planning, and user engagement, you should be able to demonstrate sound technical knowledge in the following areas.

  • Infrastructure, software, and hardware (e.g. Virtualisation, RDS, Networking, firewall technologies, Active Directory, PC, software & cloud deployment, Microsoft365, Exchange Administration, Azure AD and SharePoint.
  • Requires a supporting knowledge of telecommunications.
  • A good understanding of industry standards and cybersecurity, e.g. including but not limited to ISO9001, ISO027001, Cyber Essentials and ITIL.
  • Understanding of project management principles. Excellent coordination skills.
  • Ongoing technical skills developments and certification where required.
  • Experience in working on IT Service Delivery
  • Excellent skills in standard Windows Office applications – Word, Excel & PowerPoint, Office 365.

  Experience in SharePoint & planning tools such as MS Project is desirable but not essential.

  As a team member, how you go about your job and your soft skills are just as important as your technical knowledge. To be successful, you should be able to demonstrate how you have used the following skills.

  • Logical and analytical reasoning plus persistence to support problem-solving.
  • Communication skills, including active listening and playback to demonstrate understanding of customer & team needs.
  • Positive influencing skills.
  • Respect for the individual customer or team member.
  • Teamworking.
  • Ability to adapt and learn.
  • Prioritisation skill.

   

  What is in it for you?

  Getting to join a team who are undertaking a modernisation is not an everyday opportunity. This team is proud of what they do and how they bond as a team. As a company, you will be joining a progressive company who’s core business is about helping their customers use modern materials in an environmentally friendly way. They are involved in many nationally recognised projects; it is a company that you can be proud to be part of.

  We are offering a competitive salary and benefits including.

  • The chance to pave your career with a global leader you’ll have support from your line manager and a range of learning & development programmes.

  • We will help you save for your retirement - join our pension scheme and we’ll match contributions up to 6%
  • 25 days’ holiday per year (pro rata) plus bank holidays
  • Free health cash plan so you can claim back cash for a range of medical expenses.
  • Wellbeing support - including a 24/7 employee assistance programme (EAP) for you and your nearest and dearest.

• 2nd - 3rd Line Support Engineer - Carlisle

  Depending on experience

  North West

  Infrastructure Network and Comms

  Permanent

  2^nd / 3^rd Line Support Engineer - Carlisle

  My Carlisle based client has a vacancy for a 2nd/3rd Line Remote Support Engineer. They are a well-respected and established MSP with a great book of business across Cumbria and the North.

  What will you be doing?

  You will be responsible for delivering a professional level of remote IT Support to customers as well as assisting with routine backup monitoring. The successful applicant will be based at the Carlisle Office and will work full time Monday - Friday 08.30 - 17.00hrs.

  What Skills and Experience do you need to be successful in the role?

  The successful applicant would need to be able to demonstrate strong diagnostic and technical skills as well as a good level of knowledge in the following areas:

  • Microsoft Windows Server including AD, DHCP, DNS & Group Policy Management.
  • Microsoft Windows Desktop including Windows 10 & Windows 11.
  • Active Directory & Azure Active Directory.
  • Office 365 Administration including Exchange, Teams & Sharepoint.
  • Networking (Switches/Firewalls/Routers/WIFI).
  • Microsoft Office Applications.
  • Virtualisation with Microsoft Hyper-V.
  • MDM – Mobile Device Management.
  • Data Backup & Recovery Methods

  In support of your technical skills, you need great soft skills, organisation and the knowledge of how to get things done in a team environment.

  • Strong communication skills.
  • Minimum of 2 year’ experience in 2nd/3rd line helpdesk support.
  • Troubleshooting complex IT issues.
  • Organised and able to work in a fast-paced environment.
  • High attention to detail.
  • Customer focused.

  What is in it for you?

  In return the successful applicant can expect the full support of a highly ambitious IT company established in 2001 which includes ongoing training, competitive salary based upon experience, enrollment into the Company pension scheme which the Company contributes to, 25 days holiday per annum plus Bank holidays, a company laptop and uniform.

   

  Salary: £25,000.00-£30,000.00 per year