DS- 180619 -TAM-PW
Good salary and benfits package
Are you one of the best Technical Account Managers in the South East? Do you want to work for an award winning growing company who are ranked in the top 80 of the Sunday Times Tech Track 100 and who have also been listed consistently in the Sunday Times "Best Companies to Work For". If so read on.
 
My client is a leading technology and managed services provider in the UK, ranked within the top five European and top 50 global managed services suppliers and operates out of offices in London, Manchester and Cape Town and, via its global partners, in 13 countries across the world. The awardwinning company provides a range of services including 24/7 support, cloud services, ERP software implementation, technology transformation and change projects, strategic consulting and analytics.
 
The company are a genuine dynamic and fast-growing company that truly values and is reliant upon people, culture and commitment to excellence. To them being the best means having the best people, and getting the best people means being the best place to work. 
 
Following the completion of a significant equity investment in June 2016, their strategy is to continue to deliver significant growth, both organically and through acquisition, evolving their proposition and positioning to reach a broader target audience.
 
This is a very exciting time to join this company where opportunity for growth through rewarding work is there for a truely talented Technical Account Manager.
 
About You
 
You are a talented Technical Professional with experience of providing technical options and high level designs for a range of prestigous clients. Your expertise should cover a wide variety of technical areas and platforms including the microsoft stack, Azure, M365, D365, WAN technologies to name a few.
You will be fully versed in architectural best practice and enjoy working with Account Manangement and Service Management to plan and deliver first class services to great clients. The passion to work with PMO during delivery to ensure that delivery meets client expectations both in quality, service and timescale.
The succesful candidate will be a technology evangelist with the client and internal facing skills to propose and deliver solutions that will build on existing relationships and capture new clients. To be succesful in this role you must be creative, detail focussed and able to build ongoing technical relationships with both internal teams and prestigous clients.
 
Your communication skills (written, verbal and presentation) should be first class and allow you to articulate technical challenges in a simple and effective manner reaching a target audience that includes both technical and non technical audiences.
 
The Role
This role would be ideal for an ambitious and experienced Technical Account Manager within the IT Managed Services sector who is seeking a new and exciting challenge within a forward leaning technology company and is willing to participate in an exciting journey.
 
My client provides technical and strategic guidance to both internal and external clients.  This role is to provide Technical Account Management resource to fully managed clients.  As a member of the team you would be expected to deliver technical and strategic advice to a small number of fully managed clients via on client site meetings and internal meetings with the service delivery manager and account manager.  You will also be responsible for the production and quarterly updating of a client’s technical roadmaps.  As well as your full-service clients, you will be expected to work with the more general account management team on technical requirements that other clients may have.  This will be on an as needed basis.  You will be expected to develop High Level Designs that follow best practice, meet the client’s requirements, and that also fit within the client's product portfolio. Once created you will work with the PMO function to ensure that any projects that are delivered follow the HLD that you have created. 
During your engagements with clients it is expected that you will uncover new technologies or gaps within the current portfolio that are required to meet a business requirement.  As and when this occurs it is expected that you will research the technology and be able to provide a detailed analysis of a proposed solution, that can be discussed with the head of Technical Consulting.  Via the Product and strategy board these requirements will undertake detailed analysis and if approved it is expected that you will work to develop a solution as part of the client's technology onboarding strategy that will involve setting high level implementation standards and training of other teams within the client's organisation.
 
Duties and Responsibilities:
• To instil the true values of the client and actively promote the “Service Obsession” culture
• Continually demonstrating approachability, pragmatism and working to maintain strong diplomatic relations
 
Location and environment
This role will be based in great offices in Central London; however you will work amongst a team split across our Manchester and London offices. 
The culture is non-hierarchical and one which stems from a work hard, but have fun environment.  The client's culture is one where they like to laugh, they like to do things together and among all the challenges of growing a fast-paced business, they endorse people being themselves, allowing them to focus on outcomes and substance rather than form. They are proud of their employee engagement and have successfully been listed in the Sunday Times “Best Companies to Work for” for six years and within their group companies, 11 of the last 13 years.  

If you think you are a results oriented, positive, strategic thinker as well as tactical practitioner, then this role is the place for you.