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IT Service Delivery Manager

  • Dependent on experience - Plus good benefits
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Service Delivery IT Manager   Can you oversee the delivery of high-quality service to companies across a group structure? Do you know how to assess priorities and ensure that IT resources are deployed to maximum effect? Are you someone who excels in customer facing roles, do you thrive on building strong engaged working relationships across diverse functional departments? Can you roll your sleeves up and be hands-on whilst leading your teams? If you can answer “yes” to all of the above, this is a role that will drive your energies and allow you to excel using your strengths and expertise.   What will you be doing in this role? The purpose of the role of Service Delivery IT Manager is to oversee the delivery of high-quality services to the group and ensure support and service delivery processes are in place to meet business needs. This role is a hands-on position in maintaining business services, provisioning new and changes to services, communication & control as well as showing leadership in change and improvement initiatives. This position is a customer-facing role. It requires that you establish excellent engagement throughout the group, manage expectations and lead a team to achieve operational service delivery excellence. Services Delivery Processes & continuous improvement Supervise the service delivery team Manage Customer Expectations Cost-Effective IT Services and control of licensing/ budgets  Building Partnerships – being visible within the group businesses Service Reporting Quality Assurance and Risk Management across IT   What knowledge and experience are required in this role? You should be an IT Service professional with at least 5 years leading teams whilst building a culture of excellence. As this is both a strategic and hands-on role you should bring the following technical skills. Infrastructure, software, and hardware (e.g., Virtualisation, RDS, Networking, firewall technologies, Active Directory, PC, software & cloud deployment, Microsoft365). Requires a supporting knowledge of telecommunications. A good understanding of industry standards and cybersecurity, e.g., including but not limited to ISO9001, ISO027001, Cyber Essentials and ITIL. Understanding of project management principles. Excellent coordination skills. Ongoing technical skills developments and certification where required. Experience in working on IT projects\Service Delivery. Ability to map IT environments\landscape – current & future states. Excellent skills in standard Windows Office applications – Word, Excel & PowerPoint, Office 365. Experience in SharePoint & planning tools such as MS Project is desirable but not essential. Ability to prepare high standard status reporting materials for our business, IT team & IT Leaders. Excellent numeracy skills plus a base understanding of finance\budgeting are desirable.   What characteristics do you need to succeed in this role? Leading teams requires not just technical leadership but a whole range of soft skills. This is a key role in the IT team, it is as much about how you go about things as it is about technical excellence. Logical and analytical reasoning plus persistence to support problem-solving. Communication skills, including active listening and playback to demonstrate understanding of customer & team needs. Positive influencing skills. Respect for the individual customer or team member. Teamworking. Ability to adapt and learn. Ability to prepare overview training material. Ability to prepare design processes and procedures, plus developing and deploying supporting information. Prioritisation skill.   What is in it for you? This is a role that reports directly into the IT Leadership team, it is an opportunity to own the areas identified and put your stamp on how things should be done. This role should be the steppingstone to senior leadership roles in IT. The role pays up to £48k depending upon experience and has all the usual benefits associated with a manager role.    

IT Security and Infrastructure Leader

  • Dependent on experience - Plus good benefits
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IT Infrastructure Manager – Security and Infrastructure   Do you have the knowledge and skills to lead strategically on IT Infrastructure and IT security? Can you focus on the delivery of great Service whilst leading and developing a Technical Infrastructure team? Are you someone who wants a leadership role whilst showing the value of your hands-on knowledge in Infrastructure and Security Technologies? If the three statements describe what you can do and what you can deliver value doing, then read on. This is a great opportunity for an IT Infrastructure Technology leader who wants to play a key part in a technology modernisation for a great company. What will you be doing? Working as a key part of the IT Leadership team, this role is responsible for developing the strategic direction & services to enable the business to function securely & resiliently. Core responsibilities include Infrastructure architecture and the leadership & development of the technical infrastructure team Responsibility for growing the cybersecurity programme and evolving the Group’s transition to a mature secure and operational robust environment. Day to day services delivery Ensuring that the IT strategy for infrastructure and security requirements supports the business in term of growth and strategy. Proposing a strategy for information security and IT infrastructure technologies\services. Implementing and overseeing the deployment of information security and IT infrastructure technologies. Developing and implementing business continuity plans. Day to day service delivery, infrastructure architecture & operational excellence improvement programme. Strong strategic & tactical leadership to drive all programmes, including leadership development of team. Driving change projects and building new IT capabilities. Complying with any necessary regulations and compliance requirements. Security Dedicated responsibilities to ensure security has the necessary business credence & governance. Security best practice, threat intelligence, and incident response. An influential voice in security in the support of: Technology & infrastructure decisions Enterprise risk management Empowering all of IT in the delivery of security operational excellence. Business engagement Leading our business through change in support of the security programme Driving a continuing programme of engagement to ensure everyone in our company is part of our cybersecurity defence. Accreditation implementation programmes, attainment & ongoing testing\compliance. Devising IT solutions to minimise the risk of cyber-attacks. What skills and experience do you need? Whilst a recognised IT Security accreditation would be nice, evidence of working and knowledge in that area would suffice as long as it can be evidenced. In depth knowledge and ability to architect Infrastructure solutions based upon Microsoft technologies. A strong focus on service to your business colleagues together with a natural ability to present solutions to senior business executives. Degree level qualifications or equivalent. Appropriate industry-recognised security qualifications or equivalent.   The personal strengths you need to bring with you Understanding of business needs and the ability to support business leaders. Security focus Strong technical knowledge and capability in the implementation and configuration of security and IT systems. Strong planning and project management capability. Ability to manage & transform a complex technical infrastructure landscape. Ability to prepare and manage budgets and investments. Strong communication skills to communicate with people at different levels within the business.   What is in it for you? This is a role that is part of the IT Leadership team, it is an opportunity to own the areas identified and put your stamp on how things should be done. The role pays up to £65k depending upon experience and has all the usual benefits associated with a senior role.

Network Security Engineer

  • + On Call £6k + Bonus + Excellent Benefits package
Network Security Engineer - Cumbria An exciting opportunity has arisen to join the IT Department of a UK based global company. They are the manufacturers of Guardian©, the world's most sophisticated banknote substrate. Located on the edge of the Lake District National Park and our employees can enjoy the many opportunities this offers; from mountain climbing, hill running and formal walking challenges to days out or weekend camping, and if this isn't your scene, then you will still benefit from the quality-of-life Cumbria offers. What are we looking for? The Network Security Engineer is responsible to ensure a robust and secure IT environment is maintained through appropriate administration and development as part of the Global IT Security Group. Responsibilities of the role include: Maintain the dedicated networks for production & security systems as part of a global team. Perform diagnostics & analysis of firewalls, routers, switches and associated systems to ensure maximum system reliability & security Maintain and manage Splunk and Splunk ES environments Monitor and maintain technical infrastructure & network traffic to optimize security, performance and efficiency Configuration of firewalls, switches and routers as appropriate Monitor and maintain SD-WAN connectivity between sites Manage PKI distribution and issue/revoke certificates Develop regular penetration testing plan Identify potential threats and vulnerabilities and propose/implement mitigating solutions Strong Network Protocol Knowledge Packet Capture and Analysis Ability to feed threat intel and vulnerability information to the larger IT team Management of a PKI solution · Working Experience with one or more of the following or similar: Palo Alto (PANOS/Panorama) Cisco (IOS/SourceFire/ISE/WLC/PI) Tripwire/Wazuh/OSSEC Qualys/Nessus Splunk/Splunk Enterprise Security As the successful candidate for this role, you should have strong critical information seeking and analytical skills. You will be appropriately qualified with a minimum of 5 years commercial experience. This is not a starter role, you need to be able to demonstrate how you have delivered the majority of the requirements above. What are we offering in return? My client is on a mission to become a Great Place to Work and become employer of choice in the process. They have values which are central to all they do; Grow, Accountability, Collaboration and Integrity and are a very people oriented organisation. The salary for this role will be up to the band median of £47,392, plus on call allowance, depending on relevant experience. In addition to this we offer performance related pay and annual performance bonus so the ability to directly affect your reward is entirely in your hands. Additionally, you will be given 25 days holiday (plus bank holidays), the ability to work from home and enjoy flexible working hours. There is a great salary sacrifice pension where the company will match up to 9% of your contribution; income protection and a death in service benefit of four times your salary. A Health Care Cash Plan by Healthshield is provided to cover yourself and all dependent children up to the age of 21 (24 if in full time education). This can be upgraded as desired. and even more benefits.... Big discounts in terms of instant vouchers, re-loadable cards and cash-back at hundreds of high street and online retailers Additional holiday purchase of up to 5 days Wellbeing portal which covers health, fitness and many tasty recipes Cycle to Work Scheme Discounted Gym membership at the gym across the road; handy for those lunchtime sessions Local discounts negotiated by request. Onsite parking If you have the right skills and experience for this role and would like to work for an employer who values their staff, then please apply. These roles do not come around very often.   Work remotely:

IT Service Assurance Lead

  • Dependent on experience - Plus good benefits
IT Service Assurance Lead · Are you someone who understands how to manage IT Incidents so that you get to the root cause in a logical and controlled manner? · Do you have the vision to help create and be part of a brilliant Service Management function? · Do you understand the value that great Change Control delivers in a constantly evolving IT environment? · Can you take those around you on a journey towards successful and transparent technical releases through great change control? If you are all the above and you want to build your career with a Financial company that cares about its staff and communities, then this may just be the right role for you. The role of IT Service Assurance Lead has been created to support and help drive forward the growing Service Management functions with IT. You will play a pivotal role in managing IT incidents and Problems from point of identification, right through to resolution. You’ll also be responsible for ensuring the necessary governance is being applied to the key Service Management functions within the organisation, which include Change, Incident and Problem Management. What will you be doing? Act as Incident Manager when an IT incident is identified, running the Incident bridge, coordinating resources and activities to clear, communicate and recover incidents as quickly as possible. Complete Incident and Risk Event reporting, whilst identifying trends and challenging areas for any inconsistencies in quality or actions taken Work closely with the Service Desk in embedding and growing the Incident Management process with the objective to work towards an SLA service offering Manage the Change Management process by ensuring all changes have been correctly impacted assessed, documented and approved, challenging requestors and owners as required to protect the live environment. On occasion you may be expected to run CAB Take on the role of Problem Manager when complex problems have been identified, completing route cause analysis with teams across the business and ensuring solutions are considered in relation to cost, time and benefit to the business Champion the use of workflow knowledge base and service desk tools to ensure the lifecycle of changes, problems and incidents are captured correctly and as such can be reported on effectively Proactively identify and log risks off the back of incidents, problems, and change activity, whilst taking ownership where appropriate to help mitigate or even remove risks within IT’s control What are we looking for? Whilst we know what our dream candidate would be, we know that there are many different characteristics and skills that will make someone successful in this role. If you feel you can do all the tasks identified above but don’t meet all of the criteria below, don’t worry, you can still apply and focus on demonstrating why you would be the best candidate for the role. The ideal candidate Significant demonstrable experience in a regulated IT environment Experience of direct line or matrix resource management Technical understanding of network and infrastructure environments, both virtual and physical Strong understanding of Service Management Framework principles and processes and the ability to apply your technical knowledge in project or programme activities. Solid Microsoft Office skills (Word, Excel, PowerPoint, Visio) (preferable) Project Management qualification (preferable) ITIL V3/4 Foundation qualification (preferable) ITIL V3 Service Operations Influential relationship management skills with stakeholders, colleagues, and users in pursuit of delivering high quality services whilst maintaining service targets Strong communication skills both written and verbal, not fazed by difficult conversations Strong analytical skills, and able to make sense of complex problems quickly Team player and willingness ‘to get stuck in’ where needed Why apply? My client is one of the companies I work with who are dedicated to making their working environment somewhere that employees will thrive and grow. They look at candidates not only through their skills but also in what they bring as a person using their soft skills. If you want to work for a company that puts effort into their teams, then this could be the right environment for you. Competitive salary and benefits Company pension scheme One paid charity day per year Collaborative, supportive organisation committed to developing full potential Industry recognised qualifications (if applicable) Excellent opportunity for career progression based on delivery, output and alignment to company values. Access to Mental Health First Aiders and an extension Employee Assistance Programme Current working arrangements are 100% remote working due to COVID 19. Future working arrangements will be mainly working from home, however the successful candidate will need to travel to the Carlisle office when required, perhaps a couple of days every fortnight. Working arrangements can be by negotiation. Interested? Please apply online and ensure you have the right to work in the UK. As my client is a regulated business, if you are successful, you must be willing to have basic checks done as part of the recruitment process.

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