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list Software Support Analyst (full SDLC)

Software Support Analyst / Engineer - £30k - £50k depending on experience.

  • Are you someone who loves to get involved with the full project lifecycle including support tickets?
  • Can you identify problems and help write specifications for software solutions?
  • Is testing and bug recreation something you are naturally good at?
  • Can you plan and manage small software updates?

If you can answer Yes to the above, I have a role with an industry leading business where you can get involved with all aspects of supporting, planning, defining, testing, and implementing software upgrades to help a leading business use strong digital touch points to enhance their offering to customers.

 

What will you be doing?

The Software Support Analyst / Engineer is a hands-on role within a small team to provide analytical and engineering resource for the company’s Logistics system and supporting applications. Duties include analysis of current business processes, creation of business and system requirement specifications, delivery of development projects, testing, providing end-user support, data import and extraction processes and EDI. The role will involve liaising with internal staff, external software vendors, trading partners and the business’s customer base.

  • Create system specifications, diagrams.
  • Create knowledgebase documentation.
  • Produce and maintain business process documentation.
  • End user support and problem resolution.
  • Manage the development and deployment of systems enhancements.
  • Testing software development and checking the requirements.
  • Identify and resolve program errors.
  • EDI configuration, implementation, and error management.
  • Test fixes and post resolution follow ups to ensure problems have been resolved.
  • Develop and support data import and export processes.
  • Identify user requirements and develop solutions for reporting, queries, and data extraction.
  • Provide end-user training.
  • Communicate changes, enhancements, and modifications to management, customers, trading partners and end-users.
  • Assist in the general management of the Company’s Logistics system, and software suppliers.

 

What skills and experience do you need to bring to the role?

Your attitude to doing what it takes to identify problems and propose, define and test new solutions is the most important thing here. You will be naturally tenacious with a natural ownership of problems and improvements that you are working on. We are looking at candidates from all levels, you do not have to have all the technical requirements if you posses the right mindset and attitude. Likewise, if you have a strong technical skills/experience match then you can potentially be at the top of the pay range. Our ideal candidate will have a College diploma or university degree in the field of computer science, information sciences, or related field and/or 3 years equivalent work experience.

To be considered for the role you should have experience in many of the areas below.

  • Business Process and Systems Analysis
  • Business and System Requirement Specifications
  • Software Testing
  • Problem investigation
  • Relational Databases
  • SQL Commands
  • VBA / Visual Basic
  • Electronic Data Interchange
  • Networking Fundamentals
  • Web Applications and Mobile Apps
  • BI Tools
  • Programming background, either related college-level education or a hobbyist.
    • This comes in handy for Lobster, which makes use of programming logic but makes it more drag-and-drop.
    • Also comes in handy for change requests and making fixes directly to data, rather than through screens.
  • Experience working with various transmission protocols (HTTP, SFTP, FTPS, AMQP, SMTP, to name a few) for connecting to our trading partners.

What is in it for you?

You will get to work as part of a small, dedicated team who are driving the modernisation of a well-known business.

This is not just about supporting what is in-place, it is about being creative and tenacious in identifying and implementing business improvements. You will get involved in many aspects of the SDLC and pick up skills that can lead to careers in areas such as Project Management.

  • £30k - £50k depending on experience.
  • 20 days holiday plus bank holidays
  • Flexibility to work from home when you have a reason not to be on-site.

 

 

 

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